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Birmingham Bank Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 248 reviews

Trusted Customer

Feefo Verified

1 year ago

My Application

I made a mistake on my application and the staff went an extra mile to fix the problem. The attitude was refreshing.

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/24/2025

Trusted Customer

Feefo Verified

1 year ago

Simple to open and fund

I opened a fixed rate 3 years saving account. Very simple to open and fund, money shows instantly in the account. An email is also sent immediately confirming funds have been received.

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/24/2025

Trusted Customer

Feefo Verified

1 year ago

Pensioner unable to do in line banking. Phoned birmingham asked many questions to ensure my money would be safe. They went through each stage of on line account and confirmed an email would be sent...

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/15/2025

Trusted Customer

Feefo Verified

1 year ago

Applying for a bond account with Birmingham Bank

Opening the account (bonds) was very straightforward. Application process simple.

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/01/2025

Trusted Customer

Feefo Verified

1 year ago

Prompt acknowledgment of funds

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/16/2025

Trusted Customer

Feefo Verified

1 year ago

straightforward and easy to open an account

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/04/2025

Trusted Customer

Feefo Verified

1 year ago

Easy to apply and open an account.

Opening an account was good as the money was credited to the new account straight away. Only some difficulty linking my paying account to the new account.

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/18/2025

Trusted Customer

Feefo Verified

1 year ago

Quick and easy to use web service.

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/18/2025

Trusted Customer

Feefo Verified

1 year ago

Picked from Martin Lewis's Site

Application online was easy although you cannot have a joint account. When I did need to speak to someone I was not vetted by a BOT

Letizia

Birmingham Bank

1 year ago

Thank you for taking the time to give your kind feedback. We look forward to helping you again next time.

Date of purchase: 07/12/2025

Trusted Customer

Feefo Verified

1 year ago

Need to up their game

Staff lack product knowledge : Very poor/slow onboarding process Total lack of communication

Letizia

Birmingham Bank

1 year ago

We’re really sorry to hear you had a poor experience; it is not typical of the service we provide. I can see from our records that we have connected directly with you to come to a resolution. If you have any further queries please do call on 03330 048 048.

Date of purchase: 07/12/2025

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