How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Bikmo Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,405 reviews

Trusted Customer

Feefo Verified

9 months ago

James Marsh

Bikmo

9 months ago

Many thanks for the 5 stars, and congratulations on the new ride!

Date of purchase: 10/02/2025

Anke Neumann

Feefo Verified

9 months ago

Alex D.

Bikmo

8 months ago

Hallo Anke, vielen Dank für deine Bewertung!

Date of purchase: 08/21/2025

Gillian Brown

Feefo Verified

GBR

9 months ago

What Gillian Brown said about Bikmo:

Just what was needed

Very easy to sign up gives the coverage I need. Clearly designed by cyclists for cyclists

James Marsh

Bikmo

9 months ago

Thank you for your feedback, Gillian. We’re thrilled to hear that signing up was easy and that our coverage meets your needs. Our goal is to create insurance that truly works for cyclists, so it’s great to heat that it shows. Ride safe!

Date of purchase: 10/01/2025

Diana-Maria Braz-Teodoro

Feefo Verified

GBR

9 months ago

What Diana-Maria Braz-Teodoro said about Bikmo:

Hard communication when it comes to cancelling

I am trying to cancel my insurance, and no one is getting back to me, so frustrating

James Marsh

Bikmo

8 months ago

Hi Diana-Maria, We apologise for the delay in responding to your email. Your original cancellation request was received over the weekend when our offices were closed, but a response was sent confirming that this had been actioned on Monday morning. It appears that communication broke down when you sent a follow-up request regarding your final payment, and the response time on this occasion was outside our usual service standards. We’re very sorry for the inconvenience and frustration this caused. We’ve now ensured your policy has been fully cancelled and any outstanding matters have been resolved. Thank you for your patience and for bringing this to our attention, your feedback helps us improve our service. Team Bikmo

Date of purchase: 09/14/2025

Trusted Customer

Feefo Verified

9 months ago

Only signed up for insurance not constant emails

Since signing up for insurance I’m being met with a barrage of text messages & emails & there doesn’t seem to be any way to opt out

James Marsh

Bikmo

8 months ago

Thank you for your feedback. We’re sorry to hear that the number of emails and text messages you received felt overwhelming. The communications sent after you take out a policy form part of our welcome process rather than marketing, they’re designed to guide you through the important steps of activating and securing your cover. In particular, we focus on reminding you about your policy locking requirements, so you can have full confidence that your pride and joy is properly protected. Please rest assured these messages are not promotional in nature. However, you can choose to opt out of marketing communications either when purchasing your policy or at any time afterwards. We appreciate your understanding and thank you for choosing Bikmo to protect your ride.

Date of purchase: 09/28/2025

BRIAN Causon

Feefo Verified

9 months ago

What BRIAN Causon said about Bikmo:

Very good. Efficient and helpful

Tom

Bikmo

9 months ago

Thank you for the review!

Date of purchase: 09/22/2025

Karl Whitburn

Feefo Verified

GBR

9 months ago

What Karl Whitburn said about Bikmo:

Great price nice and easy to get covered.

It was nice and easy to get my bike insured and the price was reasonable as well. The video to accompany the process explaining about the types of locks and how they must be used to adhere to the...

Tom

Bikmo

9 months ago

Thank you so much for your kind feedback! We’re really pleased to hear you found the insurance process simple and the price fair. It’s great to know the video about lock types was helpful too.

Date of purchase: 09/22/2025

Trusted Customer

Feefo Verified

9 months ago

Poor response rate

Honestly at that start it was fine, but the offer hasnt really improved, it's very rigid in payment methods and when answering a question to the Helpdesk it takes weeks to come back with an answer. I...

Date of purchase: 05/13/2021

Keith

Feefo Verified

GBR

9 months ago