How quickly ye got back to me and were able to resolve my issue within an hour.
Elise
Brdy
9 months ago
Thank you for sharing your experience. We’re so pleased we could resolve your issue within the hour, providing prompt and effective support is really important to us.
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ΑΝΔΡΕΑΣ ΚΟΝΙΔΑΡΗΣ
Feefo Verified
ΚΟΡΥΔΑΛΛΟΣ/ΑΙΓΙΟ
9 months ago
What ΑΝΔΡΕΑΣ ΚΟΝΙΔΑΡΗΣ said about Brdy:
Ταλαιπωρήθηκα αρκετό καιρό για να συνδεθώ στο εξοχικό μου
Elise
Brdy
9 months ago
Ευχαριστούμε για τα σχόλιά σας. Λυπούμαστε που αντιμετωπίσατε δυσκολίες στη σύνδεση με το εξοχικό σας και χαίρομαστε που τελικά καταφέρατε να συνδεθείτε. Εάν χρειάζεστε περαιτέρω υποστήριξη, μη διστάσετε να επικοινωνήσετε μαζί μας.
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Trusted Customer
Feefo Verified
10 months ago
Disappointing
It’s impossible to talk to anyone…. You can only contact them via email, but they always answer very late. There is actually no customer service. I had a problem but couldn’t relate to anyone of...
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1
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CL
Core Comms Ltd
Feefo Verified
Manchester
11 months ago
What Core Comms Ltd said about Brdy:
Excellent Service
Very good support throughout the ordering and commissioning process.
Customer Service
Brdy
10 months ago
Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience with our support during the ordering and commissioning process.
Best regards,
Brdy Telecom
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MA
Markus
Feefo Verified
Magdeburg
1 year ago
What Markus said about Brdy:
Schlechter Service
Der Service konnt mir nicht helfen.
Der Router ist physikalish defekt. Nach einem Monat ging das Modem aus, und startet dann auch nicht mehr. Ich muss dann ein Tag warten bis er wieder angeht. Der...
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Customer Service
Brdy
10 months ago
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie Probleme mit dem Dienst hatten. Unser technisches Team hat den Fall geprüft und bestätigt, dass der Dienst auf unserer Seite ordnungsgemäß funktioniert.
Sollten weiterhin Probleme bestehen, zögern Sie bitte nicht, uns per E-Mail zu kontaktieren, damit wir der Sache weiter nachgehen und alles so schnell wie möglich für Sie klären können.
Mit freundlichen Grüßen
Brdy Telecom
1
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Trusted Customer
Feefo Verified
1 year ago
We are satisfied of your support and sevice received
0
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Trusted Customer
Feefo Verified
1 year ago
Swietny internet
Swietna obsluga i bardzo profesjonalna pomoc w instalacji. Przemily technik!
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Trusted Customer
Feefo Verified
1 year ago
działa jak należy,polecam
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Trusted Customer
Feefo Verified
1 year ago
System failed for 2nd time in 11 months
Contract signed.
The equipment arrived.
The engineer's date was set.
No survey was done beforehand.
No promised messages to confirm when they would arrive.
Installed, and the transceiver unit was...
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Elise
Brdy
1 year ago
Hello,
Thank you for your feedback. We sincerely apologise for the issues you faced with our service. Your experience did not meet our standards, and we regret the frustration this caused.
We’re aware that Patrick has been in touch and will monitor your service for the next 24 hours. Your satisfaction is our priority, and we're here to support you until all issues are resolved.
Thank you for giving us the chance to address these concerns. We are committed to making this right and hope to regain your trust.
Warm regards
Trusted Customer
1 year ago
Now giving me 5mbps download.
This is meant to be a minimum of 30mbps download to comply with the r100 voucher scheme.
I would have been better sticking with the 4g solution I had which would have been consistent and unlimited.
No support at weekends so no way to prove this is intentionally downgraded or another faulty router.
Janet Donovan-mendy
Brdy
1 year ago
.
1
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Trusted Customer
Feefo Verified
1 year ago
Problem with activating internet
I couldn contact with the service by the phone. Mislieaing informations on Whats Up
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.