Really good small business. I shopped around and they offered the cheapest price. Really helpful via phone and email offering advice etc. Arrived pretty quickly and the delivery men were good too....
Excellent service and prompt delivery, the only niggle was that the delivery drivers were supposed to ring me half an hour before arrival and they didn't, but as the delivery was at 7.45am it didn't...
I felt we had a personal service from this company and were kept well informed on progress of the order and delivery. Just let down by not passing on to the delivery company the need to collect an...
The confirmation of order email stated that I would be contacted once my order was ready for delivery but I did not receive any notification. It was pure luck that I was at home when the item was...
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Stephen Vokins
Big Brand Beds
8 years ago
Thank you for your feedback. Our acknowledgement email to says if we have a mobile number you should receive a text message from the courier with a one hour time slot. Unfortunately on this occasion you gave us your landline number.
DM
Dave Mark
8 years ago
That's fine if you have a mobile phone, which I have not. Other firms send email messages to inform them their items have been dispatched and give courier arrival times, perhaps you could do the same. Very disappointed.
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