Poor quality plants that were very dry when delivered, leaves were red and some dead leaves. I ordered star jasmine from this site as I thought the quality would be significantly better, but the £13...
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Customer Care
best4hedging
10 months ago
Hi, Lovely to speak to you and thank you for being so understanding. I am so sorry your Star Jasmines arrived in such poor condition, and I completely understand how disappointing and frustrating for you. I have dropped you an email, so if you could please just reply to it with a photo of the plants you received. And I can either arrange for fresh plants to be sent to you or I can arrange a refund.
Please accept my apologies for all the inconvenience we have caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
I have waited nearly two months for this shrub & waited in all afternoon at the estimated delivery time, then received a message that the courier 'missed me'.
I was here. Waiting. I am distinctly...
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Customer Care
best4hedging
10 months ago
Hi, Thank you for your feedback. I am so sorry for all the issues with your order. After waiting such a long time for your Oleaster to arrive I totally understand how disappointing it was when the courier failed to deliver yesterday as arranged. I have just emailed you to let you know I have arranged a full refund for your order.
I do hope you are pleased with your Oleaster when it arrives tomorrow and I hope it enjoys its new garden.
Once again, I am very sorry for the inconvenience caused. You have my email address now, so if you need anything else at all just let me know.
Enjoy the rest of your Sunday.
Kind Regards,
Judi, Customer Care
Excellent quality plants arrived quickly, well packaged, in great condition and highly recommend this seller. Looking forward to it flowering and birds nesting safely in them. Thank you VERY much!!
Dried out pot. Pot bound roots. Very difficult to recover. No reply to my complaint email
Customer Care
best4hedging
10 months ago
Hi Mal, Lovely to speak to you and thank you for your feedback. I am so sorry your Fuchsia arrived in such poor condition, and I completely understand how disappointing and frustrating this was for you and I have passed your comments onto our nursery manager.
As discussed on our call I have asked our accounts department to process a full refund for you.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Have a lovely weekend.
Kind Regards,
Judi, Customer Care
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.