It hasn’t arrived! Waited ages. No communication!!!!
Ella
best4hedging
10 months ago
Hi, thanks for taking the time to leave us this feedback. I am so sorry your order was delayed arriving with yourself. I have sent you an email and tried to call you to discuss this. Your delivery charge has been refunded back the way you paid. I cannot apologise enough for this delay. Hornbeam is wonderful for colourful seasonal interest. Over autumn/winter when the plants are dormant the leaves turn brown, and the plants hold onto these leaves. Then when the weather warms up again in spring healthy new green leaves will push through. Your new hedge will also attract lots of lovely wildlife to your garden 🐞🐦.I hope you enjoy your new hedging and the wildlife it will bring to your garden. Thank you once again for the review and thank you for being such a great customer and if we can help you with anything further please let us know 😊. Many thanks, Ella, Customer Care.
Trusted Customer
10 months ago
I am very pleased with the prompt response to my complaint and the apology. The product arrived today. I am very pleased with it and seeing how they handle problems I would not hesitate to use them again. Well done best 4 hedges. For truly providing customer service.
I had a query about an order received and sent photos and email and was very impressed by the service offered which was a replacement and also a refund. I cannot fault best4hedging with their help.
Plants where not package well so the shrub plants received where damaged.
The beech hedging plants delivered where the incorrect size from what was ordered.
A number of the beech hedging...
Read more
Customer Care
best4hedging
9 months ago
Hi, Thank you for your feedback. I am so sorry so many of your plants arrived in such poor condition, and I do understand how disappointing and frustrating this was for you. Looking at our system I can see my colleague Vicky has processed a partial refund for you which should be back on your payment card.
I do hope the rest of your plants have settled in to their new home.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Product reviews
Customer Care
best4hedging
9 months ago
Hi, Thank you for your feedback. I am so sorry so many of your plants arrived in such poor condition, and I do understand how disappointing and frustrating this was for you. Looking at our system I can see my colleague Vicky has processed a partial refund for you which should be back on your payment card.
I do hope the rest of your plants have settled in to their new home.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.