Haven't replied to complaint email which was sent a week ago
Customer Care
best4hedging
1 year ago
Hi Jonathan, Thank you for your feedback. I am sorry your original order of Privet arrived in such poor condition and I completely understand how disappointing this was for you . I can see my colleague has arranged for fresh plants and I hope they are settling into their new home.
Privet is a semi-evergreen, which means the plants may lose some or all their leaves during a very chilly winter. In spring lots of new leaves will push through and in the summer they will produce masses of white flowers that will attract lots of butterflies and bees. So extra wildlife should hopefully be coming into your garden soon.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Hi Julia, Thank you for your feedback. I am so sorry several of your White Escallonia arrived in such poor condition. Looking on our system I can see replacements have been sent to you and I hope they are settling into their new home.
Escallonia are gorgeous evergreen plants that during the months of June to October produce masses of white flowers. So extra wildlife should hopefully be coming into your garden soon.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Product reviews
Customer Care
best4hedging
1 year ago
Hi Julia, Thank you for your feedback. I am so sorry several of your White Escallonia arrived in such poor condition. Looking on our system I can see replacements have been sent to you and I hope they are settling into their new home.
Escallonia are gorgeous evergreen plants that during the months of June to October produce masses of white flowers. So extra wildlife should hopefully be coming into your garden soon.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Terrible communication and service. Late delivery and no contact. No one seems to know what they are doing. Would not order from them again!
Customer Care
best4hedging
11 months ago
Hi, Thank you for your feedback. I really do apologise for the issues you had with your order, and I completely understand how disappointing the delay was for you.
I have dropped you an email to see how your Western Red Cedar have settled into their new home, and you also now have my direct contact details of you need anything else.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.