Excellent service and trees delivered - entire process from ordering to delivery ran very smoothly.
Trees arrived in good condition and were exactly as described and am very pleased with them.
I am still waiting for a response to my e mail!! The bareroot beach hedge arrived in a box that was too small and whoever packed them bent & broke 2 of the 3 plants to get them into the box!!!!!! I...
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Customer Care
best4hedging
1 year ago
Hi Lorraine, Lovely to speak to you yesterday and thank you for your feedback and thank you for being so lovely. I am so sorry your Beech were sent in a box fae too small for them and you were sent Bonemeal instead of Root Grow, so everything has gone wrong with your order. And I completely understand how disappointing and frustrating this has been for you.
As discussed on our call, I have asked our accounts department to process a full refund for you.
Please accept my apologies for all the inconvenience we have caused and if there is anything else I can help with just let me know.
Have a lovely weekend.
Kind Regards,
Judi, Customer Care
LO
Lorraine
1 year ago
Hi Judi,
Thank you so much for your phone call and your prompt response. Can you let me know once the refund has gone through? I will be quite happy then to change my rating as everything will then be resolved.
Customer Care
best4hedging
1 year ago
Good Morning Lorraine, I left you a voicemail yesterday to let you know your refund has been processed, and should now be back in your account.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
LO
Lorraine
1 year ago
Thank you so much for sorting everything out for me.
Customer Care
best4hedging
1 year ago
Hi Lorraine, Thank you so much for re-rating us, we really do appreciate this.
If you need anything else at all just let me know .
Enjoy the sunshine this week đ.
Kind Regards,
Judi, Customer Care
Product reviews
Customer Care
best4hedging
1 year ago
Hi Lorraine, Lovely to speak to you yesterday and thank you for your feedback and thank you for being so lovely. I am so sorry your Beech were sent in a box fae too small for them and you were sent Bonemeal instead of Root Grow, so everything has gone wrong with your order. And I completely understand how disappointing and frustrating this has been for you.
As discussed on our call, I have asked our accounts department to process a full refund for you.
Please accept my apologies for all the inconvenience we have caused and if there is anything else I can help with just let me know.
Have a lovely weekend.
Kind Regards,
Judi, Customer Care
Hi Peter, Lovely to speak to you just now and thank you for being so lovely. I am so sorry the Golden Privet you received was such poor quality. As discussed on our call I have arranged for 10 x replacements to be sent out to you for delivery on Saturday, so you can complete your hedge.
Hopefully your little puppy stays away from them đ¶.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Have a lovely day đ.
Kind Regards,
Judi, Customer Care
PN
Peter Newton
1 year ago
Well after a good customer call items were resolved and I hopefully will now have 10 new plants. Much appreciated
Product reviews
Customer Care
best4hedging
1 year ago
Hi Peter, Lovely to speak to you just now and thank you for being so lovely. I am so sorry the Golden Privet you received was such poor quality. As discussed on our call I have arranged for 10 x replacements to be sent out to you for delivery on Saturday, so you can complete your hedge.
Hopefully your little puppy stays away from them đ¶.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Have a lovely day đ.
Kind Regards,
Judi, Customer Care
Date of purchase: 03/05/2025
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Susie Alexander
Feefo Verified
1 year ago
What Susie Alexander said about best4hedging:
Really pleased with the Juneberry plants, carefully delivered and they look great.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure youâre reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.