The sales assistant was very knowledgeable and friendly, she help us pick the right bed for our backs. The delivery was straight forward and the men were very helpful bringing both bed and 2...
Terrible!! Order was placed in Novemeber told to expect delivery early Jan. Called late Jan to say would be at earliest April. Cancelled bedframe and proceeded with Matress which was only received...
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Paula
Dreams
4 years ago
Dear Customer
Thank you for your feedback. Our aim to always delight our customers, we are sorry for the delay on your order. These delays were not something that we were expecting ourselves and we hope to learn from this in the future. If you require any further assistance then please contact our customer care team on 02890 508 300.
Kind Regards
Ann-Marie
They did everything well , from demonstrating and explaining the product ,down to a courtesy call to let us know the order had arrived .. a very pleasant , painless transaction with which we are...
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Product reviews
Date of purchase: 02/08/2022
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JH
Jillian Holmes
Feefo Verified
4 years ago
What Jillian Holmes said about Dreams:
Very happy with all aspects of purchase and delivery.
The staff in the Coleraine store couldn't be more helpful, showed us a few mattresses within our budget and included 2 sets of firm pillows and 2 thick mattress protectors for £5 as part of a deal....
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Product reviews
Date of purchase: 01/29/2022
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Trusted Customer
Feefo Verified
4 years ago
Staff were very helpful, but also gave us plenty of time to decide what we wanted and didn’t pressure us into sale, offered great advice in helping us chose. Exactly the kind of service I like when...
The first bed my Mum purchased was unsuitable for her and they thankfully changed it for her
Product reviews
Date of purchase: 01/04/2022
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Trusted Customer
Feefo Verified
4 years ago
Unfortunately the first mattress we received did not meet our expectations and we did not feel we were advised of different options of mattresses that we would have liked during our first visit and...
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Paula
Dreams
4 years ago
Thank you for your feedback.I am sorry to hear of the issues you have experienced in regards to ordering your mattress.Please contact us on 028 9050 8300 should you wish to discuss this any further.Kind Regards Ann-Marie
Poor so far as did not get our order completed right the first time it seems. Then communicate better within own company please!! We received a phonecall telling us our bed had arrived and was due...
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Paula
Dreams
4 years ago
Thank you for your feedback.
Our aim to always delight our customers, we are sorry for the mis-communication around the delivery of your mattress. We will take this feedback on board and use it as a learning going forward.
Please contact us on 028 9050 8300 should you require any further assistance.
Kind Regards Ann-Marie
Product reviews
Paula
Dreams
4 years ago
Thank you for your feedback.
Please contact us on 028 9050 8300 should you require any further assistance.
Kind Regards Ann-Marie
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
