WHAT IS THE POINT OF HAVING ON LINE ORDERING IF YOU THEN HAVE TO TELEPHONE TO CONFIRM THE ORDER.WITH MOST SUPPLIERS YOU PLACE THE ORDER ON LINE AND GET AN EMAIL CONFIRMATION SO THAT IF THE ORDER IS...
Reporting of problems - It is not clear which email address should be used. This caused a delay in resolving the incorrect part sent. Communications acknowledging the incorrect delivery were poor,...
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Barriers Direct
Barriers Direct
12 years ago
Thank you for leaving us your feedback. I understand the issue with your product has now been resolved and am glad to see that our records show that this was dealt with very quickly.
I have addressed your comments regarding the lack of personalisation in your email and have been assured that changes will be made with immediate effect.
Once again, thank you for taking the time to leave us your comments.
Best wishes
Kaye
Telesales Team
Complete joke from start to finish.
Worst customer experience in 30+ years of business.
Online, on time, on budget? We are laughing out loud!!
Barriers Direct
Barriers Direct
12 years ago
Thank you for taking the time to leave us feedback. I sincerley apologies for the inconvinience you experienced when ordering with us. We have tried to contact you to discuss your complaint but have been unsuccessful. Please feel free to call our sales team on 0800 028 8010 if you would like to discuss this further. My name is Lois should you wish to speak to me directly. I can assure you of my closest attention should you place furthers orders with us and will ensure you receive the best discounts available. Thank you once again for taking the time to leave us your comments
Best wishes
Lois
Telesales Team
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.