Barriers Direct Reviews

Good Morning Paul, Thank you for taking the time to leave us your feedback. As discussed on the phone when the bollards are galvanised and painted it can highlight the texture of the surface of the bollard which will not be smooth. I understand that some touch up paint will be delivered to you today, I trust this is satisfactory in order to rectify the problem. Best wishes Lois Telesales Team

Thank you for taking the time to leave us your feedback. I understand that the delivery took place today at 10.00. I would like to re-iterate our sincere apologies for the delay on your order, unfortunately the Christmas period did not help the situation, additionally, we cannot release goods until cheques are paid, meaning that the invoice was not actually cleared until the 18th December. But I do fully appreciate your frustration. We have held a team meeting to discuss the improvement of response times to emails and enquiries to ensure that this situation does not arise again. Once again, on behalf of myself and the team, we are extremely sorry for the inconvenience and stress that this order caused. If you decided to shop again with us, please feel free to speak to either myself or Amanda directly and we will ensure a very close eye is kept on the process of your order. Best wishes Kaye Telesales Team

Thank you for taking the time to leave us your comments. As discussed on the phone this morning, I have every intention of following up with the member of the team that handled your call to ensure they are aware of the impact that their manner had on you. Necessary training will be given. I was delighted that the outcome of our conversation this morning ended on a positive note and that you will continue to shop with Barriers Direct. As I mentioned, please do ask to speak to Lois or myself where we assure you of our closest attention going forward. Once again, thank you for your thoughts. Best wishes Kaye Telesales Team