Product availability poor
Advised date at time of order then advised after order placed that product was on long lead time
Be better if you were to come clean at beginning
Barriers Direct
Barriers Direct
12 years ago
Dear Graham
Thank you for taking the time to leave us your feedback.
I would like to apologise for any inconvenience caused by the delay of your delivery. We are reviewing the website at the moment to ensure delivery expectations are as accurate as possible. We are also implementing a system with our manufacturers to ensure late deliveries are pre-empted prior to 'due date'
We really do appreciate our customers comments and do make every effort to improve our service where possible. Hopefully, with new systems going into place, late deliveries will become a thing of the past.
Best wishes
Kaye
Telesales Team
OK on ordering but not that bothered when I phoned unhappy about the product!
Barriers Direct
Barriers Direct
12 years ago
Thank you for taking the time to leave us your feedback.
Unfortunately, the padlock hole is a standard size for this product. We did discuss your comments with our manufacturer, but they have not received any other complaints to encourage them to make any adjustments.
I would like to apologise for the fact that you are disappointed with our product. Your comments will be recorded for future reference.
Once again, thank you for your comments, they are appreciated.
Best wishes
Kaye
Telesales Team
Thank you for taking the time to leave us your feedback, is much appreciated.
I understand, that following your conversation with Lois, although a little disappointed with the quality of the product you considered them good value for money and proceeded to order a further 4. We have forwarded your comments to our manufacturer so thank you for bringing this to our attention.
Best wishes
Kaye
Telesales Team
the service of which i got my article delivered was grood and promt, however i have had the barrier installed and only had it afew weeks and its damaged my car by driving over it. Its cost my £120 to...
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Barriers Direct
Barriers Direct
12 years ago
Thank you for taking the time to leave us your feedback. As the post that you have purchased is removable, if fitted correctly the sockets should lay flush to the ground and the post removed from the area. Unfortunately, the post is not designed to take any impact.
Thank you once again for your comments and we are disappointed that your shopping experience with Barriers Direct has not met with you expectations.
Best wishes
Kaye
Telesales Team
Speed of deliver excellent. Picking was not so good with a number of screws and fixings missing. We needed these urgently so managed with our own supplies.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.