Thank you for your feedback;
Firstly, thank you for recognising the customer service, we do try very hard (even in the face of complaints) to recover as much ground for the customer as possible.
I understand that as the bollards had already been fitted the issue is being resolved by the manufacturer sending out 'touch up' paint.
Thank you once again for leaving up your comments, they are appreciated.
Best wishes
Kaye
Telesales Team
Product reviews
Date of purchase: 04/12/2015
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Trusted Customer
Feefo Verified
11 years ago
Contact with barriers Direct - the people were very helpful
I was under the impression that the items were "off the shelf" in reality they were made to order and took 3 weeks to arrive
Barriers Direct
Barriers Direct
11 years ago
Thank you for your comments, feedback is always most welcome.
I am sorry you felt the description on the website was misleading, however it does clearly state that this product is "made to order" and to "allow to up to 21 days for delivery".
Unfortunately as we do not have a phone number for you we were unable to contact you to discuss directly, we have therefore emailed you.
Once again we do appreciate your feedback and apologise for any misunderstandings.
Best wishes
Kaye
Telesales Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.