Barnes Coaches Reviews

Thank you for your feedback and for travelling with us on several occasions. Some of our trips are operated as split-destination tours to help ensure we have enough bookings to run the coach and avoid the disappointment of having to cancel a trip altogether. We appreciate that this can mean different amounts of time at each destination, depending on the itinerary. All destinations, timings and collection arrangements are clearly advertised on our website before booking, allowing customers to choose the option that best suits them. We value your comments and hope to welcome you on board again soon.

Thank you for your lovely review and for your kind comments about both the coach and driver. We're sorry that the air conditioning failed on such a hot day, but we're pleased that our compensation gesture was appreciated. Thank you also for your feedback regarding the walk from the coach drop-off point - We'll certainly take this on board when reviewing the information we provide to customers. It's great to hear you enjoyed the tour, including your time by the river in Windsor. We really appreciate your support and look forward to welcoming you on another Barnes trip soon.

Thank you for your lovely feedback. It's great to hear the driver was friendly and efficient and that you found the coach clean and comfortable. We'll certainly look at adding more trips like this in the future. We hope to see you again soon!

Thank you for your review. We're delighted to hear you enjoyed your visit to the New Forest Show. We appreciate your comments regarding the departure time. Our scheduled return time of 6:30pm was based on the event's official opening hours, however we understand that many stalls and activities were beginning to close earlier, which may have affected your enjoyment of the latter part of the day. Your feedback has been noted and will be taken into consideration when reviewing future itineraries for this event. We hope to welcome you on another trip soon.

Thank you for your feedback. We're pleased you enjoyed your time in London and were able to see the Changing of the Guard. We appreciate your understanding regarding the unexpected air conditioning issue on what was an exceptionally hot day, and we're sorry for the discomfort this caused. Your comments regarding the Buckingham Palace entrance directions have been noted, and we will review the entrance instructions with the venue for any alterations to this. We have also taken on board your feedback regarding the time allocated in Windsor as part of the itinerary. We look forward to welcoming you on another trip soon.

Thank you for your feedback. We are very sorry that the air conditioning fault had such a significant impact on your day and that you were left feeling disappointed with both the situation and response. As previously discussed with you directly, the issue was an unexpected mechanical fault that occurred on route on an exceptionally hot day. While we appreciate that this did not lessen the discomfort experienced by customers, we would never knowingly operate a vehicle with a known defect. We sincerely apologise that a suitable resolution was not possible during the trip itself. We understand your concerns regarding the handling of the matter and regret that the goodwill gesture offered did not meet your expectations. Customer feedback, both positive and negative, is extremely important to us, and your comments have been fully noted as part of our review of this incident. We are sorry that this experience fell short of the standards we aim to provide and thank you for taking the time to share your feedback.