Bababing! Reviews

Hi, I am so sorry to read your recent review on your changing bag and the recent experience you had with a broken pushchair clip. In normal circumstances we respond to all emails within a 24/48 hour window, however due to the issues of COVID, we are now running on a skeleton staff in our customer service centre which unfortunately does increase the response time which we duly apologise for. Please contact us using info@bababing.com and we will ensure your request is fully responded with a replacement pushchair clip being sent to you. I sincerely apologise for any inconvenience caused.

Hi, I am very sorry to read your recent service review below. We pride ourselves on great customer service and I can only apologise for any inconvenience caused, however this late response is due to our customer service members of staff being vastly reduced due to the COVID issues we are suffering and hence customer response times have been increased due to such issues. In normal circumstance we respond to all customer queries/questions within a 24/48 hour window and I can only apologise for this. I will look into your query now and provide a full update for you.

Firstly, I sincerely apologise for our warehouse team sending you the incorrect colour RockOut Rocker. Unfortunately due to COVID we are running on skeleton staff which also includes the warehouse staff and with the unprecedented orders we are currently receiving, our staff are under some pressures in which to despatch customer orders on time. We would of course solved this situation quickly and efficiently should you have either contacted us via phone and email as we do pride ourselves on excellent customer service.