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AXA Global Healthcare Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 942 reviews

Trusted Customer

Feefo Verified

6 years ago

Extremely good service! Would recommend to anyone!

Amanda Carroll was absolutely excellent throughout the whole process and answered all (of my many) questions very quickly and made everything really simple to understand! Thank you very much Amanda...

Sam Liddicoat

AXA Global Healthcare

6 years ago

Thank you for taking the time to tell us about your recent experience, we're pleased to read you think Amanda is as great as we do. If you have any questions at all, please call om +441892 503456. Kind regards, Sam

Gregory Dann

Feefo Verified

6 years ago

What Gregory Dann said about AXA Global Healthcare:

Jessica Heywood who spent about 1 hours with the most wonderful patience and so very polite, helpful and frankly extremely professional. I have had Insurance starting from about 1993 possibly...

Sam Liddicoat

AXA Global Healthcare

6 years ago

Thank you for taking the time to leave such a positive review, we are pleased to read how satisfied you are with the service you received from Jessica and AXA as a whole. If you have any questions, please call +441892 503856 and we'll be happy to help. Best wishes, Sam

Trusted Customer

Feefo Verified

6 years ago

Honest and clear

Sam Liddicoat

AXA Global Healthcare

6 years ago

Thank you for taking the time to leave a positive review. Please call on +441892 503856 if you have any questions. Kind regards, Sam

Trusted Customer

Feefo Verified

6 years ago

The agent was very professional, friendly and helpful. She appeared knowledgeable and was efficient despite working in this period of lockdown. Excellent service.

Sam Liddicoat

AXA Global Healthcare

6 years ago

Thank you for taking the time to comment on the service provided by Jo, it's great to read that you are happy with your experience. Please call +441892 503856 if you have any questions. Kind regards, Sam

Trusted Customer

Feefo Verified

6 years ago

very poor response

I have paid the premium a week ago, but still I have not received any policy documents including insurance certificate.

Sam Liddicoat

AXA Global Healthcare

6 years ago

Thank you for taking the time to comment on your experience with us. For sending policy documents we have a 5 working day time frame and your policy began on the 8th of this month. Due to the bank holiday weekend in the UK, Friday the 10th and Monday the 13th were not considered working days - I apologise if this was not explained to you. Your policy documents were sent Yesterday so hopefully you have received them now. I am sorry to hear you were disappointed in our service but I hope my comment helps to clear up the issue. If you have any questions, please call on +441892 503856 and we'll be happy to help. Kind regards, Sam

Jaana Repo

Feefo Verified

6 years ago

What Jaana Repo said about AXA Global Healthcare:

Excellent customer experience from Jo Mallett

My insurance was sorted by Jo Mallett and the experience was excellent - she was friendly, efficient and got things sorted fast.

Nick Ashton-Hart

Feefo Verified

6 years ago

What Nick Ashton-Hart said about AXA Global Healthcare:

Very good experience in every respect

Excellent customer service especially from Stacey Kardamash. She's definitely knowledgeable and a pro.

Sam Liddicoat

AXA Global Healthcare

6 years ago

We're pleased you're happy with our service and that Stacey was able to help you. If you have any questions, please call on +441892 503856. Kind regards, Sam

Rachel P

Feefo Verified

6 years ago

What Rachel P said about AXA Global Healthcare:

Brought me Peace of Mind during COVID-19 outbreak while abroad!

I can not testify to the actual coverage, as I have not had to make a claim. But my customer service experience with Jo on the phone was extraordinary! I am abroad during the COVID-19 outbreak and...

Sam Liddicoat

AXA Global Healthcare

6 years ago

Thank you so much for taking the time to write this review, it really is great to see how pleased you are with the service Jo provided you - particularly in these difficult times. If you have any questions for us about your plan or cover, please call +441892 503856 and we'll be more than happy to help. Best wishes, Sam

Brett Townsend

Feefo Verified

6 years ago

What Brett Townsend said about AXA Global Healthcare:

The sales girl was brilliant. However, you gov her too many questions to ask for a single call. You need to refer to the doc as and or website then have me tick a box to state i understand. Otherwise...

Sam Liddicoat

AXA Global Healthcare

6 years ago

We're pleased you think Morgane is as great as we do and thank you for taking the time to leave your comments. We'll take on board your suggestions about the questions we ask. Many thanks, Sam

Trusted Customer

Feefo Verified

6 years ago

Capable and efficient team resulting in a most satisfactory conclusion

Sam Liddicoat

AXA Global Healthcare

6 years ago

We're pleased our team were able to help you and that you're satisfied with the results of your experience with us. If you have any questions at all, please call +441892 503856 and we'll gladly help. Many thanks, Sam

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