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AXA Global Healthcare Reviews

Displaying all 948 reviews

Sandra

Feefo Verified

1 year ago

What Sandra said about AXA Global Healthcare:

AXA doesn't need new customers

I submitted everything as requested, was told I will receive my paperwork but then never received any policy or information how to pay and got completely ghosted by the customer service. Very...

New Customer April 2025

Feefo Verified

Moving from US to Italy

1 year ago

What New Customer April 2025 said about AXA Global Healthcare:

Great sales team; jury out on rest of service

Initial sales call was great. Follow up access to electronic documents was a disaster. Really worried how it will be if I am overseas and in an emergency, I’ll, or aged.

Emma

AXA Global Healthcare

1 year ago

We're really sorry for the initial problems you experienced accessing your online account and policy documents. I hope you now have everything you need, but please do let us know if you have any questions. Should you need us in an emergency, our customer service team are available 24/7 on +44 (0) 1892 503856. You can also message us through your online account. Best wishes, Emma

Maha Ahmed Almansoori

Feefo Verified

London

1 year ago

What Maha Ahmed Almansoori said about AXA Global Healthcare:

Best service so far

Amine very helpful and so supportive make my experience with the company very easy help me to understand the service I really appreciate his patience .

Emma

AXA Global Healthcare

1 year ago

We're delighted to hear about your positive experience with Amine, and will be sure to pass on your feedback. We hope you'll be very happy with your policy. Best wishes, Emma

Trusted Customer

Feefo Verified

1 year ago

A very friendly call to arrange everithing. Jo *Personal information removed by Feefo* could answer all my questions.

Emma

AXA Global Healthcare

1 year ago

Thank you for taking the time to leave a review. We're happy to hear about your positive experience with Jo and I'll be sure to pass your feedback to her. Best wishes, Emma

Stephanie

Feefo Verified

Expat

1 year ago

What Stephanie said about AXA Global Healthcare:

Insurance made simple!

I was floored by how helpful everyone was. I find insurance so confusing and somehow you made it seem simple. Expat coverage is especially complex and this was very clear. Thank you!

Emma

AXA Global Healthcare

1 year ago

Thank you for such a glowing review. We're delighted to hear our team were able to cut through the confusion for you. If you do have questions in the future our service team is available 24/7 on +44 (0) 1892 503856 or via your online account. Best wishes, Emma

Trusted Customer

Feefo Verified

1 year ago

Polite, swift excellent overall level of service from all levels.

Emma

AXA Global Healthcare

1 year ago

Thank you for your feedback. We're glad to hear that you've had excellent service from everyone - it's exactly what we strive to deliver. Best wishes, Emma

Trusted Customer

Feefo Verified

1 year ago

Purchase Experience

The agent who helped me was very kind and patient, and the application process was quick and easy.

Emma

AXA Global Healthcare

1 year ago

We're very happy to hear about your positive experience. If you need any assistance in the future, we're here 24/7 on +44 (0) 1892 503856 or you can send us a message via your online account. Best wishes, Emma

Trusted Customer

Feefo Verified

1 year ago

Knowledgeable, responsive, understanding, professional, efficient. Thanks!

Emma

AXA Global Healthcare

1 year ago

Thank you very much for your kind words. Welcome to AXA - we're delighted you chose us for your global health plan. Best wishes, Emma

Markus Neubauer

Feefo Verified

Cyprus

1 year ago

What Markus Neubauer said about AXA Global Healthcare:

Poor Customer Support and Technical Glitches

I regret choosing AXA Global Healthcare Insurance due to their unreliable online system and ineffective customer service. Despite my policy going live on February 17th, I’ve been unable to register...

Emma

AXA Global Healthcare

1 year ago

Thank you for taking the time to leave us a review. We're very sorry that on this occasion we didn't meet the levels of service we aim for. At the time you purchased your policy, we unfortunately had a technical issue between ourselves and our online account provider. While this has now been fixed, I realise it was not done quickly enough, and apologise for that. We've passed your feedback to the team to ensure lessons are learned. Kind regards, Emma

Saed Albarghouty

Feefo Verified

Montpellier, France

1 year ago

What Saed Albarghouty said about AXA Global Healthcare:

The Best Choice as Insurance company

Very cooperative and understanding

Emma

AXA Global Healthcare

1 year ago

Thank you for your great review. We hope you'll be very happy with your policy. Best wishes, Emma

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