Good afternoon,
Thank you for taking the time to share your concerns with us. I genuinely regret to hear that you are unhappy with your policy premium, especially given your long-standing relationship with AXA.
I understand how frustrating it can be to see an increase in your premium, despite having a no-claims history. Upon reviewing your policy, I can confirm that you have taken a new policy with us this year. We utilise advanced pricing models to ensure that your premium accurately reflects the information provided during the quotation process.
Please be assured that we strive to offer the best possible premium while ensuring you have the coverage you need when it matters most. I can confirm upon review of your policy we have applied all available discounts, including family & friends, multiproduct, and your no-claims discount, to provide you with the most competitive rate for your chosen coverage.
If you have further questions or would like to discuss your policy in more detail, please don’t hesitate to reach out. We value your feedback and appreciate your loyalty to AXA.
Kind regards
Erin
AXA Insurance
