How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-ireland | Feefo

Displaying all 135,692 reviews

Patrick

Abbeyfeale

8 years ago

Date of purchase: 09/01/2016

What Patrick said about AXA Insurance - Ireland:

Overall a very satisfied customer.

Both staff with whom I spoke to arrange my policy were knowledgeable and polite. The documentation arrived promptly and was correct. We have had car insurance with Axa for 12 years and found them...

Read all

See full customer review

Lukasz

Naas

8 years ago

Date of purchase: 09/01/2016

What Lukasz said about AXA Insurance - Ireland:

Brillant

See full customer review

Trusted Customer

8 years ago

Date of purchase: 09/03/2016

Excellent, price was a little high but service made the difference acceptable.

The lady I spoke to on the phone was excellent in every way. Helpful and informative. Wait times to be connected were not ideal but I'm sure this is something you are constantly working on. I would...

Read all

See full customer review

Lisa

Cork

8 years ago

Date of purchase: 08/31/2016

What Lisa said about AXA Insurance - Ireland:

Fantastic

Very good

See full customer review

John

8 years ago

Date of purchase: 09/02/2016

What John said about AXA Insurance - Ireland:

Very good.

Faye Gorman

AXA Insurance - Ireland

8 years ago

Hi John

Thank you for taking the time to rate AXA's service

Kind Regards

Faye

See full customer review

Trusted Customer

8 years ago

Date of purchase: 08/31/2016

Customer service was good, helpful and responsive. Agents were knowledgable and responded in a friendly and professional manner.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 09/03/2016

I deal with Mary she was excellent she had great personality got good value too

Very good

Laura Hagan

AXA Insurance - Ireland

8 years ago

Dear Eileen

thank you so much for leaving such a nice review.

Do you know what Marys surname is, as we would love to pass your kind comments on to her?

Laura

See full customer review

Trusted Customer

8 years ago

Date of purchase: 09/01/2016

Sometimes Good, Sometimes Bad

I rang 3 or 4 times about my renewal. Most of the time it was efficient and painless. However I was unlucky enough to get an idiot answering the phone the last time I called.

Paul Monks

AXA Insurance - Ireland

8 years ago

Hi Kieran,

Thank you leaving feedback. I apologise if your customer service experience did not meet your expectations. We try and provide an efficient and straight forward service but seemed to have failed on this occasion. Thank you for your continued customer and we look forward to impressing you the next time you have to contact us.

Regards

Paul Monks

AXA Insurance

See full customer review

Radu

Galway

8 years ago

Date of purchase: 09/01/2016

What Radu said about AXA Insurance - Ireland:

The service is impeccable

Their courtesy is impeccable, I have nothing to add or comment about that.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 09/03/2016

Disappointed

This year I tried to change my house and contents insurance to AXA to join my car insurance with you, but was refused as my old house was recently rated as a listed building. However my existing...

Read all

Paul Monks

AXA Insurance - Ireland

8 years ago

Hi Mary,

Thanks very much for taking my call and leaving your feedback. I am sorry that we do not compete in the particular area of the market that would cover your property. We are quite limited in the type of property we can accept and hope to expand our portfolio in the future to cover all of our customer's needs.

If you have any queries, please feel free to contact me.

Regards

Paul Monks

AXA Insurance

See full customer review