Other car insurance companies were putting up their prices by quite a lot, whereas AXA were sticking to good reasonable prices.
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Trusted Customer
Feefo Verified
3 months ago
Perfect
Donna from the Omagh was brilliant Donna was knowledge and very patient.
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Trusted Customer
Feefo Verified
3 months ago
Get nothing for being loyal
Was loyal to AXA for 14 years total, insurance dropped to under 500 at one point before near doubling in one year. Had never claimed yet my insurance just keeps going up & up. Got quotes from other...
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Deborah
AXA Insurance - Northern Ireland
3 months ago
Good Morning
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal.
Unfortunately due to an increase in claims and a rise in the associated costs there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customers’ needs.
Upon reviewing your policy I can see you were speaking with a member of our team, who offered you our best available premium whilst ensuring your cover wasn't impacted.
We really appreciate your custom and continued loyalty to AXA. Thank you for renewing your policy with us this year.
Kind regards
Deborah
Feefo Coordinator
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Trusted Customer
Feefo Verified
3 months ago
Katie Lampard was very professional. Happy to do new business with her.
Excellent
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Trusted Customer
Feefo Verified
3 months ago
Never compete surveys but felt it only fair to answer this one. AXA NI have always been great with us. Love that they have a call centre based team in NI.
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WM
William McMullan
Feefo Verified
GBR
3 months ago
What William McMullan said about AXA Insurance - Northern Ireland:
Good old fashioned customer service
Excellent serice provided in the Bangor branch. I chose Axa because there is an office I can visit and speak to someone over a desk rather than via a call centre.
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Trusted Customer
Feefo Verified
3 months ago
Good
Good
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Trusted Customer
Feefo Verified
3 months ago
House&Car insurance
Very good service and costumer service excellent
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Trusted Customer
Feefo Verified
3 months ago
Quick and reasonably priced
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Trusted Customer
Feefo Verified
3 months ago
Professional
Very efficient service from the girl at Coleraine branch
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