AXA Insurance - Northern Ireland Reviews

Good Afternoon Jason , We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal. Unfortunately due to an increase in claims and a rise in the associated costs there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customers’ needs. Upon reviewing your policy I can see you were speaking with a member of our team, who offered you our best available premium whilst ensuring your cover wasn't impacted. We really appreciate your custom and continued loyalty to AXA. Thank you for renewing your policy with us this year. Kind regards Sinead Feefo Coordinator

Good Morning Brian Thank you for sharing your concerns. I understand your frustration regarding the renewal charges and the payment plan options. I can see from reviewing your policy that it auto renewed on direct debits and that you have spoke to our team and paid your deposit via card. Our team notes that you advised you will call back to pay the settlement figure in full which will remove any interest charge that applies for paying by instalments. Thank you for choosing AXA for your insurance needs; We look forward to providing a great service for years to come. Kind regards Sinead Feefo Coordinator