How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

9 years ago

satisfied

efficiency

Trusted Customer

Feefo Verified

Strabane

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Highly recommended!

No problem at all getting through on the phone to renew, lovely girl too in Derry site who had me renewed in just a few quick steps!

Trusted Customer

Feefo Verified

9 years ago

Good Experience

The staff member was knowledgeable and helpful

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

magherafelt office not too pleasant. wont let use toilets the etc , but tak...

magherafelt office not too pleasant. wont let use toilets the etc , but take our money, I am partially handicap. William coles.

Trusted Customer

Feefo Verified

9 years ago

AXA- the best insurance company around.

I renewed my car insurance by phone and the gentleman who dealt with me was so friendly and helpful. The price I paid was very competitive too.

Trusted Customer

Feefo Verified

9 years ago

Doesn't matter how careful you are you'll still be ripped off

Dearer renewal to reward my careful driving for a year, wasn't happy at all

Trusted Customer

Feefo Verified

9 years ago

A Cheap Lesson Learned

Very negative experience dealing with the AXA claims team and in particular the repair partners appointed by AXA. The standard of customer care fell far far short of what we hoped for or expected,...

Ken Vance

AXA Insurance - Northern Ireland

9 years ago

Dear Ms Smith

Thank you for taking the time to leave your feedback. I am sorry to hear that there were issues with the repairs to your car. I can see that we arranged to have your car inspected on several occasions and at different garages and that you have been advised as to how to progress the matter.

Thank you for your feedback that has been communicated to the parties concerned.

Kind regards

Ken

AXA Claims Team

Trusted Customer

Feefo Verified

lurgan

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

ive been with axa for years now and always found them friendly, helpful and...

ive been with axa for years now and always found them friendly, helpful and good value for car insurance

JulieAnn Martindale

AXA Insurance - Northern Ireland

9 years ago

Thanks Paul. That is lovely to hear. I am glad you are a happy AXA customer.

Trusted Customer

Feefo Verified

Antrim

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

The young gentleman that I spoke to was very helpful and friendly

JulieAnn Martindale

AXA Insurance - Northern Ireland

9 years ago

Hi Tracy. Thanks so much for leaving your lovely feedback. It is great to hear about your experience with our local AXA staff.

Trusted Customer

Feefo Verified

Derry

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

A good service, saved me money, well worth the effort. :-)

Good customer service, friendly staff, and a very competitive price. Saved me nearly £200 by going direct through axa rather than a broker

JulieAnn Martindale

AXA Insurance - Northern Ireland

9 years ago

Hi George. Thanks for leaving feedback for us. I am delighted you saved yourself some money and enjoyed the local friendly service with AXA Direct.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo