How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,858 reviews

Trusted Customer

Feefo Verified

22 days ago

Best value policy

One of the lowest car insurance quotes i recieved. The policy had a lot of the extras included in the price making a better value than all other companies. Representative was helpful, especially...

Trusted Customer

Feefo Verified

22 days ago

I am very concerned about my house insurance which has doubled in price in just a few years “ every year going up a large amount even though you never made a claim in years it still rises...

Eamonn McLaughlin

Feefo Verified

IRL

22 days ago

What Eamonn McLaughlin said about AXA Insurance - Northern Ireland:

Wouldn't change anything.

Very friendly service, I've never had a problem with Axa since I switched over to them,very competitive rates on all insurances which is a great help, Staff are very pleasant to talk to.

Trusted Customer

Feefo Verified

22 days ago

Quick and easy

The renewal letter came and I did not need to do anything except pay for renewal. Quick and easy

Trusted Customer

Feefo Verified

22 days ago

Excellent

Fast, efficient, friendly and straightforward and being able to speak to a human being is more beneficial than online.

Trusted Customer

Feefo Verified

22 days ago

Axa car insurance

Have been with axa about 10yrs. Always easy to deal with. I do price arround but axa keeps things competitive.polite friendly agents nothing is a problem.

Trusted Customer

Feefo Verified

22 days ago

Service

Great service and very helpful

Trusted Customer

Feefo Verified

23 days ago

Recommended

I find them reasonably priced and helpful and responsive when you have a query.

Danny Kelly

Feefo Verified

GBR

24 days ago

What Danny Kelly said about AXA Insurance - Northern Ireland:

Tried not to renew and subsequently threatened with legal action

My home insurance renewal was due on 19/3/2026. I called to cancel the renewal advising that I had gone with a different provider for a more competitive price. The agent was very pleasant and...

Deborah

AXA Insurance - Northern Ireland

23 days ago

Good morning Danny Thank you for sharing your experience. We sincerely apologise for the frustration and inconvenience caused by this situation. We understand how important clear communication and accurate handling of cancellations are, and we regret that your experience did not meet these standards. Your feedback has been taken seriously, and I have sent your message to the agent who is are currently reviewing the details of your case to ensure it is resolved promptly. We appreciate your patience as we work to correct this matter. Please be assured that we are committed to addressing your concerns and preventing similar issues in the future. If there is anything further we can do to assist you or if you would like to discuss this directly, please do not hesitate to contact our customer service team. Your satisfaction is very important to us. Thank you again for bringing this to our attention. Kind regards, Deborah Feefo Coordinator.

Trusted Customer

Feefo Verified

27 days ago