Avventure bellissime srl Reviews

Dear Client I see you have rated 4 the product and 2 the service and would have liked to be given the possibility to understand what went wrong with the service received. I'm glad you've anyhow enjoyed the tour. Kindest Regards Monica

Dear Mr Liberatore, Thank you for your feedback. I'm Monica and I looked after the sales of your tour. I did collect the report of what happened that day. You had bought a group tour , that has a specific starting time and being part of a group , the guide has to start the tour at a certain time . Our operation team did its best to accomodate the first members of your group that arrived late at the start of the tour. Then I suppose you comunicated directly with the remaining part of your group that joyned later . We had this report from our guide Giorgia. I do not therefore understand why you are saying we were ill prepared . As for payment; you did purchase a ticket for 10 people - I understand you did not input the promo code I gave you for the 5% off the price- I understand, being a very busy period that probably the operation staff overlooked this note being sent ( you could have addressed this issue directly to me for help in getting this sorted out ) - I can reassure that , although we make mistakes like all human beings, it is our top priority to offer a good service - I understand for the 11th person you had an issue with paying by credit card and at the end you paid on spot a reduced sum. This to say, that I do not see where and why you are saying we were ill prepared. Yours sincerely, Monica Fachin Sales and Customer care manager