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Arblaster & Clarke Wine Tours Reviews | Customer Service Reviews for https://www.feefo.com/reviews/arblaster-clarke | Feefo

Displaying all 79 reviews

Trusted Customer

7 years ago

Date of purchase: 05/31/2018

Could have provided better tasting locations and more comfortable transport

Customer Care Team

Arblaster & Clarke Wine Tours

7 years ago

Thanks for your feedback. We will be looking into these aspects of your tour in our post-tour meeting and will be in touch in due course. I am sorry that you felt the transport was not comfortable. Alexandra Casey - Head of Customer Experience

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Trusted Customer

7 years ago

Date of purchase: 05/28/2018

Something Special for the Wine Enthusiast !

Competent, professional and helpful, with interesting travel options. I would certainly recommend A&C and will probably be travelling with them again.

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Trusted Customer

7 years ago

Date of purchase: 05/21/2018

Disappointing compared to previous.

They need to get back to the previous high A&C standards. Our wine guide and tour guide did excellent job in difficult circs.

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Trusted Customer

7 years ago

Date of purchase: 05/01/2018

Terrible administration and increasing costs. Doubt if we will book again.

Seriously - get your administration back to the quality that it was once. Everything about this has been shocking, from having to chase up invoices and tour information to being sent information...

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Trusted Customer

7 years ago

Date of purchase: 05/01/2018

Recommend & use again. Good short tour.

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Trusted Customer

7 years ago

Date of purchase: 03/17/2018

Don't book Arblaster and Clarke unless they revert to previous standards

I have now been on 2 tours seriously failing to meet previous standards. Very disappointing in view of previous experience with this company (before it was taken over). I am very unlikely to travel...

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Trusted Customer

7 years ago

Date of purchase: 03/15/2018

Once Bitten Twice Shy!

Fundamentally A&C didn’t deliver what had been outlined in the program. No MW present, poor logistics, some sub standard accommodation and variable quality of food provided. Too many corners had been...

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Customer Care Team

Arblaster & Clarke Wine Tours

7 years ago

Thank you for leaving this feedback. It is very disappointing to hear of the shortcomings of the trip and we would very much like to make contact with you regarding this. Your custom is very valuable to us and we would appreciate the opportunity to discuss this with you.

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Trusted Customer

7 years ago

Date of purchase: 03/14/2018

Sad demise of a great brand

Dreadful. Arblaster and Clarke used to be a great brand that could be relied on for quality, but sadly this is no longer the case now that it has been taken over by Specialist Journeys.

Customer Care Team

Arblaster & Clarke Wine Tours

7 years ago

Naturally we are very disappointed to read your review. As these reviews are anonymous we are unable to follow this up with you directly but it would be very helpful for us to discuss this with you so that we may be given the opportunity to make improvements. Your views are very important and help to make our service better. If you felt that you wanted to discuss this, please feel free to contact us. Alexandra Casey - Head of Customer Experience 01722 713800

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Trusted Customer

7 years ago

Date of purchase: 03/14/2018

An ABYSMAL company

Provide a tour appropriate for the price charged. This, our first and last trip with A&C, was the most disappointing long-haul trip we have ever undertaken during the last 20 years!.

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Trusted Customer

7 years ago

Date of purchase: 02/01/2018

Arblaster and Clarke's new changes are under scrutiny

Recent changes in the company are not all for the good. I think they will listen to "old" customers and get back the original ethos of the tours. I am not against change per se but I like a...

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About Arblaster & Clarke Wine Tours

For the last thirty years, Arblaster & Clarke have provided small group Wine Tours, offering the widest choice throughout Europe and the New World of any wine tour operator. We enjoy long-standing relationships with producers the world over, making for exclusive access to otherwise closed doors, and a great deal of knowledge on where to find the very best wines.

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01722713800

The Clock Tower, Unit 4 Oakridge Office Park, Salisbury, Wiltshire, SP5 3HT, United Kingdom

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