Good afternoon and thanks for your review of the Haier HBQW5519EK BI Extra Tall 70/30 Frost Free Fridge Freezer - Sliding. I'm sorry to hear you're not happy with are service, I can see you ordered the wrong appliance, you asked us to collect the appliance there is a cost for us to collect the appliance, we have actioned your refund minus the collection charge, I'm sorry you're not happy with are service, I would advise making sure you order the correct appliances in the future and this can be avoided.
Kind regards
Customer service team