poor only because of courier they use my parcel was lost at there hub and only found when i chased it up ...no apology at all...angling direct did there bit and sent it out in one day ,uk mail very...
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Angling Direct
Angling Direct
12 years ago
We have passed our concerns onto UKMail and expressed our view on the service they have provided us in some cases in not acceptable. We expect our courier to offer the same service as we do to our customers and that is fast an efficient. We have been let down in this case by UKmail but our service was good to yourself so the feedback left does not reflect our service as its been left as negative please consider the fact as a company we fulfilled our side but was let down badly by our courier and for that we apologise on behalf of UKMail could you kindly alter the service rating but emphasise in your description the courier was the ones at fault.
Kind Regards
Angling Direct
Trusted Customer
12 years ago
angling direct did what they advertise in sending out my order very quickly ,,very happy with that ,,,,
what i was not happy with was UK MAIL .who gave no concern to the lost parcel until i contacted them ,,,, i work for royal mail if i did that with my customers parcels i would be sacked ,,,,thank you
Very helpful on the phone, put me through to the correct department straightaway. Marty who helped was very easy to talk to, went out of his way to help, excellent customer service. I will be using...
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