How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Ambassador Cruise Line Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ambassador-cruise-line | Feefo

Displaying all 8,168 reviews

Trusted Customer

3 years ago

Date of purchase: 07/04/2021

Did the booking online, so no contact with staff!! Online process worked well. New company, time will tell!! Good to review processes and always keep the customer in the loop.

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Patricia Balcombe

Braintree

3 years ago

Date of purchase: 11/30/2021

What Patricia Balcombe said about Ambassador Cruise Line:

Friendly efficient staff.. easy booking

Easy booking online.

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Trusted Customer

3 years ago

Date of purchase: 06/24/2021

Brilliant Service

All good. Would and have booked with Ambassador again due to location of Tilbury Port from our home and ages catered for.

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Rosemary French

3 years ago

Date of purchase: 01/25/2022

What Rosemary French said about Ambassador Cruise Line:

Excellent Customer Service

Phone answered promptly with no wait. As 'virgin' cruisers, the customer service person was extremely helpful and guided us through the ship, and the booking procedures. We are looking forward to...

Read all

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Trusted Customer

3 years ago

Date of purchase: 08/14/2021

Great service, very helpful

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Trusted Customer

3 years ago

Date of purchase: 06/29/2021

A proper Cruise ship again.

Rapid, efficient, sympathetic response to enquiries, everything done exactly as promised. This all promises well and we really look forward to once more being on a 'proper' ship in every respect.

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Ashley Ives

3 years ago

Date of purchase: 09/15/2021

What Ashley Ives said about Ambassador Cruise Line:

Ives

Overall good but i did need to contact them when they dropped the price. My invoice was adjusted with out fuss

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Trusted Customer

3 years ago

Date of purchase: 07/09/2021

Your sales was helpful and took my thought very understanding. I am looking forward to my trip

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Trusted Customer

3 years ago

Date of purchase: 06/29/2021

Staff were very helpful although the wording in the brochure about the nearest railway station is in walking distance I totally disagree with. I lived within 100 meters or so of the cruise terminal...

Read all

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Colin Wallace

Newport South Wales

3 years ago

Date of purchase: 02/08/2022

What Colin Wallace said about Ambassador Cruise Line:

This is only the second time I will be going on a cruise and your representative was excellent in patiently going through everything with me several times.

Sarah Partridge

Ambassador Cruise Line

3 years ago

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon

Product reviews

Not received a review invite?

About Ambassador Cruise Line

Ambassador Cruise Line is a brand-new cruise line and is the first new British cruise line to be launched since 2010. Its purpose is to inspire and delight every guest to enjoy an authentic cruise experience effortlessly, and sustainably. Ambassador’s staff and crew will be the friendliest, and most diverse, in the industry. Guests will make long-lasting friendships both with fellow guests and crew, creating a community at sea.

Read all

01708973563

8th Floor Becket House, 36 Old Jewry, London, City of London, EC2R 8DD, United Kingdom