Alton Towers Holidays is no longer an active Feefo customer
Displaying all 15,891 reviews
Trusted Customer
Feefo Verified
5 years ago
Clearly laidout website and easy to understand. Booking system allows user to navigate to the right area and ensure you get exactly what you want.
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Trusted Customer
Feefo Verified
5 years ago
Hotel booking is easy, the restaurants not so much
Hotel/ticket booking was easy. However, it is apparently not possible to make the mandatory restaurant bookings for the dates I'm going at this time.
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MK
Mrs Kelly
Feefo Verified
5 years ago
What Mrs Kelly said about Alton Towers Holidays:
I enjoyed the stay and I felt that they had obviously worked on getting the right people in the right roles and customer service. Only one person disappointed but I suspect it wasn't intentional.
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Trusted Customer
Feefo Verified
5 years ago
This was bought for my daughter’s Christmas gift. An email confirmation( in my name) was all I received as no card / voucher was available to be sent out. All seems only to be looked at...
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MW
Mrs Williams
Feefo Verified
5 years ago
What Mrs Williams said about Alton Towers Holidays:
Bait and switch
Really disappointed. Between selecting my break and booking it prices went up £60. You're not a ****** airline so the live booking excuse is ridiculous. I spent 30 minutes on the phone and there was...
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MT
Mrs Taylor
Feefo Verified
5 years ago
What Mrs Taylor said about Alton Towers Holidays:
Tried booking breakfast & dinner but online booking tool not showing any availability until Feb 2021. No option as part of booking to select which day as park of our festive break we wish to go into...
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Trusted Customer
Feefo Verified
5 years ago
Great service
Brilliant service today, representative was super knowledgeable and patient and went out of her way to help - excited now to actually go!
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MT
Mr Turner
Feefo Verified
5 years ago
What Mr Turner said about Alton Towers Holidays:
Very good
Well layed out, easy and clear purchase, instructions on tickets/booking very clear
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MJ
Mr Jones
Feefo Verified
5 years ago
What Mr Jones said about Alton Towers Holidays:
Very easy via the website.
Very easy booking process via the website 😊
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MF
Mrs Fordham
Feefo Verified
5 years ago
What Mrs Fordham said about Alton Towers Holidays:
Brilliant customer service
Excellent customer service.
Lovely lady.
Answered all my questions.
Found me a replacement holiday for the same price. Just what I wanted.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
