Alton Towers Holidays is no longer an active Feefo customer
Displaying all 15,891 reviews
Trusted Customer
Feefo Verified
5 years ago
Poor service!
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MB
Mrs Baker
Feefo Verified
5 years ago
What Mrs Baker said about Alton Towers Holidays:
Easy to book, all room options and prices clearly available
Booked with ease. Very straight forward. I used a voucher which I was able to enter at the checkout without any issues
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MJ
Mrs Jones
Feefo Verified
5 years ago
What Mrs Jones said about Alton Towers Holidays:
Customer service
I had trouble booking some parts of the Santa sleepover short break but after contacting the customer service they were more than helpful and as promised they did get back to me a few days later....
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SH
Sheeplady
Feefo Verified
Nottinghamshire
5 years ago
What Sheeplady said about Alton Towers Holidays:
Give em a call
When I phoned them, they sorted out in five minutes what I’d been struggling over online for ages (I had quite a large party & a complicated booking) very friendly and helpful & listened to what I...
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MH
Mr Himmens
Feefo Verified
5 years ago
What Mr Himmens said about Alton Towers Holidays:
website improvement
The booking on the website only works on 'big sur' when extended to fill the whole page. This seems strange. More photo's of rooms and amenities would be good.
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MP
Mr Phillipson
Feefo Verified
Cheshunt
5 years ago
What Mr Phillipson said about Alton Towers Holidays:
Why all of a sudden do you have to book the park tickets separately? Surely the main reason for booking the hotel on site is to go to the park....
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Trusted Customer
Feefo Verified
5 years ago
Disappointed
There were a number of elements required for my booking, however, when I booked there was no option to tell me the availability of these elements, meaning I paid for my stay then found out that lots...
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Trusted Customer
Feefo Verified
5 years ago
Family weekend
Need more photos of the rooms in the different hotels.
After booking you are told you need to book a time slot for breakfast but no slots were available to book.
It’s cheaper to book the theme park...
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Mr Saunders
Feefo Verified
Billingham
5 years ago
What Mr Saunders said about Alton Towers Holidays:
Polite professional very helpful great customer service
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MC
Mr Coombes
Feefo Verified
Kettering
5 years ago
What Mr Coombes said about Alton Towers Holidays:
Great Booking Line Team
I did have trouble booking online due to the nature of my Enquiry. However, I got straight through to such a friendly member of the team on the telephone, who dealt with all my requests to get me...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
