How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

All Pond Solutions Reviews | Customer Service Reviews for https://www.feefo.com/reviews/all-pond-solutions | Feefo

RK

Richard Kusnierz

london

1 year ago

Date of purchase: 06/01/2024

What Richard Kusnierz said about All Pond Solutions:

Terrible after sale customer service, impossible to return faulty purchase

I have been trying to return this product, I have a ticket number 828573 and a RMA no. 3992904 and have been told several times that they have emailed me a return postage label. Nothing has turned...

Read all

Katie Grainger

All Pond Solutions

12 months ago

Hello Richard , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

Product reviews

Katie Grainger

All Pond Solutions

12 months ago

Hello Richard , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

0

RP

Richard Paige

1 year ago

Date of purchase: 06/02/2024

What Richard Paige said about All Pond Solutions:

No product and no response to emails 😡

Send me the product I ordered, keep me updated on progress, state on your website if there are going to be delays in despatching, respond to emails.

Katie Grainger

All Pond Solutions

12 months ago

Hello Richard , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

0

CP

Chris Peeling

1 year ago

Date of purchase: 06/02/2024

What Chris Peeling said about All Pond Solutions:

Ideal would recommend

Katie Grainger

All Pond Solutions

12 months ago

Thank you Chris for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

Trusted Customer

1 year ago

Date of purchase: 06/02/2024

AWFUL COMPANY They sent me a smaller pump than I ordered then refused to send the correct item until they received the wrong one back, meanwhile my pond and Koi were left neglected

Product reviews

0

PM

Peter Midwood

1 year ago

Date of purchase: 06/02/2024

Uploaded media

View all media (1)

What Peter Midwood said about All Pond Solutions:

Great service

Bought a BF6000 filter box from All Pond Solutions and it came the next day via Amazon delivery It’s a great piece of kit and keeps my 1000-litre wildlife pond crystal clear Being a carpenter, I...

Read all

Katie Grainger

All Pond Solutions

12 months ago

Thank you Peter for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

MJ

Mark James

1 year ago

Date of purchase: 06/02/2024

What Mark James said about All Pond Solutions:

Awesome service

Awesome service, great prices and very fast delivery, amazing job.

Katie Grainger

All Pond Solutions

12 months ago

Thank you Mark for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

SM

sheila morris

1 year ago

Date of purchase: 05/28/2024

What sheila morris said about All Pond Solutions:

ordered 28th May for same day dispatch, we are now on 14 June still no order received

Katie Grainger

All Pond Solutions

12 months ago

Hello Sheila , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

Product reviews

Katie Grainger

All Pond Solutions

12 months ago

Hello Sheila , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

0

Trusted Customer

1 year ago

Date of purchase: 06/02/2024

Trust the product

Good descriptions regarding pond sizes and pump options. Hold spares and despatch quickly.

Katie Grainger

All Pond Solutions

12 months ago

Thank you for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

Trusted Customer

1 year ago

Date of purchase: 06/02/2024

Great value

Great service prompt delivery and great prices

Katie Grainger

All Pond Solutions

12 months ago

Thank you for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

MT

Mr Taylor

Holywell

1 year ago

Date of purchase: 05/27/2024

What Mr Taylor said about All Pond Solutions:

Good delivery but item description misleading

Delivery and customer service fine, but wording on item descriptions needs updating to be more accurate for the item the customer is buying so they can make a well informed decision I probably would...

Read all

Product reviews

0

All Pond Solutions Reviews

Replacement Head Clasp PFC-50000 - PFC-30000More reviews of this product (6)View product websiteterrible customer service, trying to return faulty product

All Pond Solutions Pond Rescue Anti Bacteria Treatment 500mlMore reviews of this product (24)View product websiteThe item cured the sore on my fish's head

AllPondSolutions 11w PLS UV Bulb / 2 Pin Lamp - Pond/AquariumMore reviews of this product (471)View product websiteOk it does what it needs to do

AllPondSolutions 10000 L/H Pond Pump AquaECO-10000More reviews of this product (69)View product websiteOnly lasted just over 2 yeard

AllPondSolutions 8000L Pressurised Pond Filter Kit AUTO-PFC-8000-KITMore reviews of this product (30)View product websitedid exactly what i wanted and as described.

CUV-207 Quartz SleeveMore reviews of this product (2)View product websiteno item received to comment on

AllPondSolutions 1000L/H All In One Pond Pump Filter UV CUP-129More reviews of this product (603)View product websiteIdeal for our small fish pond.

AllPondSolutions 5000L Pressurised Pond Filter 11w UV Easy Clean PFC-5000More reviews of this product (237)View product websiteA fantastic small filter which is working alongside another filter supplied by APS

Pond Liners 4 x 4m LDPE 0.3mm 25yr WarrantyMore reviews of this product (20)View product websiteGood pond liner, does what it says

Ceramic Rings Filter Media 2KGMore reviews of this product (66)View product websiteNot required for the filter, but filter description did not clearly say the filter does not require any biological media

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?