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ratings over the past year

Alan Paine is no longer an active Feefo customer
Displaying all 2,043 reviews
SN
Simon Nicholson
3 years ago
Date of purchase: 05/31/2022
What Simon Nicholson said about Alan Paine:
Helpful people who respond promptly and helpfully to enquiries
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Sarah Lloyd
Alan Paine
3 years ago
Hi Simon Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope you enjoy your blazer. Thank you so much for shopping with Alan Paine. Best wishes.
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Malcolm McBeath
3 years ago
Date of purchase: 05/25/2022
What Malcolm McBeath said about Alan Paine:
good service
order was despatched promptly and delivered in good order but garment proved unsatisfactory so was returned. the return process worked as advertised and a refund was made at once. (=good service.)
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Sarah Lloyd
Alan Paine
3 years ago
Hi Malcolm Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us though we are sorry the garment proved unsatisfactory on this occasion. We hope to be of service to you again in the future. Thank you so much for shopping with Alan Paine. Best wishes.
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malcolm Leggett
3 years ago
Date of purchase: 05/28/2022
What malcolm Leggett said about Alan Paine:
As usual a very good service
It will always be five stars
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Sarah Lloyd
Alan Paine
3 years ago
Hi Malcolm Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope your purchases are enjoyed. Thank you so much for shopping with Alan Paine. Best wishes.
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Trusted Customer
3 years ago
Date of purchase: 05/19/2022
Very positive
Very positive buying experience. Product also first class.
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Sarah Lloyd
Alan Paine
3 years ago
Hi Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope your purchase is enjoyed. Thank you so much for shopping with Alan Paine. Best wishes.
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Donald MacKinnon
Sydney Nova Scotia Canada
3 years ago
Date of purchase: 05/18/2022
What Donald MacKinnon said about Alan Paine:
I was given a very precise measurement for the polo I purchased and I was extremely pleased with my garment.
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Sarah Lloyd
Alan Paine
3 years ago
Hi Donald Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope you enjoy your new polo shirt. Thank you so much for shopping with Alan Paine. Best wishes.
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Miki Ball
Vancouver, BC Canada
3 years ago
Date of purchase: 05/22/2022
What Miki Ball said about Alan Paine:
Great delivery service to Canada but returns very expensive.
Delivery service to North America is excellent but return is a disaster. Shipping cost is very high and it is impossible to recover duty and taxes.
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Alan Paine
Alan Paine
3 years ago
Hi, Thank you for your review. I am sorry to hear that the item is not a suitable fit. We would be more than happy to issue an exchange or a refund if you return this item. I understand that returns postage is not cheap from Canada to the UK, unfortunately we have not control over these charges and have no way ourselves of arranging a cheaper return option at this time.
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Jane Mellors
3 years ago
Date of purchase: 05/22/2022
What Jane Mellors said about Alan Paine:
Really quick very good Quality
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Sarah Lloyd
Alan Paine
3 years ago
Hi Jane Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope your purchase is enjoyed. Thank you so much for shopping with Alan Paine. Best wishes.
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James Wethered
3 years ago
Date of purchase: 05/21/2022
What James Wethered said about Alan Paine:
Unfortunately because of inaccurate company advertising the item ordered was not available. However the service received to correct the situation was excellcent.
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Sarah Lloyd
Alan Paine
3 years ago
Hi James Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. Sorry to hear the item you'd hoped to purchase was not available. We hope to be of service to you in the future. Best wishes.
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Trusted Customer
3 years ago
Date of purchase: 05/11/2022
Perfect service.
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Sarah Lloyd
Alan Paine
3 years ago
Hi Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope you enjoy your polo shirts. Thank you so much for shopping with Alan Paine. Best wishes.
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Trusted Customer
3 years ago
Date of purchase: 05/18/2022
TOP !
Great post-sale and Customer support. Very easy to return back the item and receive the right size. Also good to know at any moment where the pack is. TOP !!!
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Sarah Lloyd
Alan Paine
3 years ago
Hi Thank you for taking the time to leave your valuable feedback, we really appreciate hearing from our customers. We are delighted you had a positive shopping experience with us and hope your purchase is enjoyed. Thank you so much for shopping with Alan Paine. Best wishes.
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About Alan Paine
Alan Paine, whose roots date back to 1907, has established a worldwide reputation for quality knitwear and country clothing, creating evolutionary style rather than revolutionary fashion. Our rich heritage and traditional values are at the heart of everything we do. As a company we strive to offer beautifully crafted, quality garments.
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4A Hamilton Way, Oakham Business Park, Mansfield, Nottinghamshire, NG18 5BU, United Kingdom
Why trust Feefo reviews?

About Alan Paine
Alan Paine, whose roots date back to 1907, has established a worldwide reputation for quality knitwear and country clothing, creating evolutionary style rather than revolutionary fashion. Our rich heritage and traditional values are at the heart of everything we do. As a company we strive to offer beautifully crafted, quality garments.