Thanks for your feedback but we're sorry to hear of your disappointment. We've searched through our emails but are only able to trace our email re-confirming closure of our Members Club on the 28th March, and another email from 2021. We always try to reply within 24 business hrs. We will contact you directly so please make sure you check you junk folder within the next 24 hours, as emails that land in this folder tend to automatically delete after 14 days. Thanks