Using these for my cat who has a spinal injury. Compared with pound land baby bed pads not quite as absorbent and a little stiffer but easier to buy in bulk from you. Do you have a softer more...
I expect the company is fine but the delivery was appalling. It was meant to take 24 hours but, by the time it had been misdirected to Scotland, spent several days there, then come back south,...
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AgeUKIncontinence.co.uk
Age Co Incontinence
13 years ago
Thank you for taking the time to place feedback on our site. I am very sorry to hear that your order was not delivered on time. We take pride in our next day delivery service, and when this is not met we feel incredibly let down by our courier as 98.7% of orders do meet this target. I will contact you privately to discuss the issue further.
Carol
Trusted Customer
13 years ago
I have been pleased with the response I have received to my feedback about poor delivery time. I expect it was a one off.
I think the next day delivery is a good service; although I do order in time before we run out of the product; having a next day delivery could be a life-saver. Also the product is concealed by a...
Your delivery company, Yodel, leaves a lot to be desired. I ordered 3 consignments at the same time; 2 were delivered correctly and on time. The 3rd was delivered 2 days later to THE WRONG ADDRESS!...
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AgeUKIncontinence.co.uk
Age Co Incontinence
13 years ago
Thank you for leaving feedback, I am really sorry that you did not receive all of your order at the same time. It is always disappointing when we hear that our courier has not delivered on the 24 hour service that we offer as 98.7% of our orders do meet that time frame. Apologies once again.
Carol
Trusted Customer
13 years ago
It was not so much that the 3rd delivery was late, but it was delivered to the wrong address. If the resident where Yodel delivered had not called me, I would have reported the consignment as undelivered and you would have had to supply a replacement
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