The staff was nice and hardworking. Nothing at the hotel worked though. The pool, ice machine, phone even my remote control was broken.
Your Room : Good
Hotel Staff : Exceptional
Hotel Public Spaces : Substandard
Hotel Cleanliness : Exceptional
Hotel Location : Exceptional
AAA Travel Advisor
AAA Travel
2 years ago
We are disappointed to hear that the Ocean Paradise Hotel and Resort had some issues with broken items. Thank you for taking the time to share this feedback.
The room I was originally put in did not have a working heater. After unpacking some things for changing into in the morning, I had to move everything to a room on another floor. The second room was...
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Hotel Staff : Good
Hotel Public Spaces : Excellent
Hotel Cleanliness : Good
Hotel Location : Excellent
AAA Travel Advisor
AAA Travel
2 years ago
We appreciate you sharing you experience at the Super 8 by Wyndham Butte, Bernard. We're sorry to hear that your original room did not have a working heater, but it's good to see that the staff were able to accommodate a room change.
The Vancouver Mall location.
The 1st room they gave me upstairs, was not made up yet. Which was fine. I didn't realize they didn't have an elevator. And they have assigned parking. The 2nd room...
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Hotel Staff : Good
Hotel Public Spaces : Good
Hotel Cleanliness : Substandard
Hotel Location : Excellent
AAA Travel Advisor
AAA Travel
2 years ago
We are disappointed to hear of your experience and will follow up with you via your contact email regarding this.
The only issue I had with the hotel was that I requested a wake up call and I did not get it. Fortunately I woke up on my own, but it is important to be able to rely on wake up calls. There was an...
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Your Room : Good
Hotel Staff : Good
Hotel Public Spaces : Good
Hotel Cleanliness : Excellent
Hotel Location : Excellent
AAA Travel Advisor
AAA Travel
2 years ago
We're disappointed to hear that your requested wake up call didn't happen, Norm. Thank you for taking the time to share your experience.
The hotel room was coming apart.
The wallpaper was peeling, the bathroom is dingy looking and felt gross using it.
I never stayed at a hotel with such miniature pillows before. It was...
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Your Room : Good
Hotel Staff : Excellent
Hotel Public Spaces : Good
Hotel Cleanliness : Substandard
Hotel Location : Excellent
AAA Travel Advisor
AAA Travel
2 years ago
We are disappointed to hear that this hotel fell so short of expectations. Thank you for taking the time to share this feedback.
Couldn't count on hot water when I needed it. Had to call down for coffee replacement. When I called, I was informed the coffee wouldn't be brought until after 9:00; it was 7:00. I was told if I...
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Hotel Staff : Excellent
Hotel Public Spaces : Excellent
Hotel Cleanliness : Good
Hotel Location : Exceptional
AAA Travel Advisor
AAA Travel
2 years ago
We appreciate you taking the time to share your experience at the Riu Emerald Bay All Inclusive and are sorry to hear that there were areas where the communication was lacking during your stay.
American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.