Service was very prompt.
The Robins are super cute and a perfect size.
Xmas Direct
XmasDirect
2 years ago
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that our service was very prompt and that you are happy with the robins.
Best wishes,
Christmas Direct
PRODUCTS ARE NOTHING LIKE THEY ARE ON THE WEBSITE. AVOID.
DIFFERENT COLOUR, DIFFERENT SHAPE, QUALITY, DENSITY.
Displays good looking products on website then sends shoddy cheap imitations. Will be...
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Xmas Direct
XmasDirect
2 years ago
Hi Andrew,
We appreciate your feedback and the time you've taken to share it. As per our recent email exchange, the garland you received is indeed the same one you ordered. It's important to note that we are a small, family-run business that handles all our photography in-house. To keep shipping costs as low as possible for our customers, each garland is shipped flat-packed, requiring a bit of "fluffing" to achieve the appearance showcased in our photos. We do sell over 2000 units of this garland a year and have no issues with the quality of the garland and it still remains one of our best-selling garlands. We have also since refunded the garland to you in full upon receiving your return. Here is a link to YouTube video on how best to fluff your garland, using one of our own garlands and fluffed from start to finish on camera - https://www.youtube.com/watch?v=PFxaAzoEe9g.
Best wishes,
Christmas Direct
AB
andrew ballantyne
2 years ago
Well the pictures show themselves that no amount of fluffing will change the colour or go from zero density to looking like what it should on the website. Misleading and disingenuous. I will be taking action for the cost and time taken to return since you refused to help return an item you shouldn’t have sent. In addition, it was PayPal who refunded me!
Xmas Direct
XmasDirect
2 years ago
Hi Andrew,
We appreciate that you weren't pleased with the garland's colour. Foliage colour is a matter of personal preference, and when you reached out to us, we promptly approved your return, and it was our team that processed the refund through PayPal. We wish you all the best, and if you have any more questions or concerns, please don't hesitate to let us know.
Best wishes,
Christmas Direct
AB
andrew ballantyne
2 years ago
A “personal preference” is getting the same quality and colour of product you choose on the website, delivered to your door. Or is it a personal preference to expect this. The name of the product on the invoice was different to the product name on the website. The colour was different. The density was completely different and the overall feel and look of the product left anyone to believe it was two different products. If you are telling me it’s not, then I think you should look at your own honesty as ou are simply misleading customers with the product you are promoting and the product you are sending. A disgraceful way to make money at what should be a magical time. Disgusted.
Product reviews
Date of purchase: 10/06/2023
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Trusted Customer
Feefo Verified
2 years ago
Ordering was straight forward, the lights arrived on time in adequate packaging and it didnot take long to have them on and adding what we wanted in colour and sparkle. All things being equal we have...
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Xmas Direct
XmasDirect
2 years ago
Hello,
Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your lights.
Best Wishes,
Christmas Direct
The tree looked nothing like the photos. It’s basically a cheap tree that is no where near realistic as advertised. Returned for a refund and when adding the return label I noticed they had left the...
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Xmas Direct
XmasDirect
2 years ago
Hi Chris,
Thank you for taking the time to leave us feedback. We are sorry to hear the garland was not as you expected. Our Colorado garland is one of our most realistic looking artificial trees as it includes a mix of PE and PVC tips so we must admit your review has taken us surprise to hear you do not find this a realistic tree. I can see before you left this review you have since returned the garland to us and your order was refunded to you at the end of last week. If there is anything further that we can help you with please don't hesitate to reach out and we would be happy to assist.
Best Wishes,
Christmas Direct
CH
Chris
2 years ago
Please open the box that I returned and check the tree. It is the cheap kind with the fake plasticky leaves/strands. Not realistic at all. Unless you had sent the wrong tree? In that case please ensure you check it before sending to another customer. As per my previous review, I was the at least the second person to return this specific order back to you. Regards, Chris.
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