Hello
Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with our quick delivery. We hope you love your wreath!
Best wishes,
Christmas Direct
Product reviews
Date of purchase: 11/27/2023
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Richard Clowes
Feefo Verified
2 years ago
What Richard Clowes said about XmasDirect:
Replaced festoons when became faulty after just a few hours of use. However we are sad with the quality and reliability of the product as we have purchased many sets and they all fail v quickly. We...
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Xmas Direct
XmasDirect
2 years ago
Hi Richard,
Thank you for sharing your experience with our festoon lights, and we sincerely apologise for the inconvenience you've faced. We appreciate your loyalty to our brand and understand how frustrating it can be when a product does not meet expectations.
We would like to discuss your specific concerns in more detail and explore potential solutions to ensure your future experiences with our products are positive. Please send us an email at info@xmasdirect.co.uk.
Again, we apologise for any inconvenience you've experienced, and we appreciate your feedback as it helps us make necessary improvements. Thank you for your continued support, and we look forward to assisting you further.
Best wishes,
Christmas Direct
Date of purchase: 11/27/2023
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Trusted Customer
Feefo Verified
2 years ago
Easy ordering, prompt delivery.
Xmas Direct
XmasDirect
2 years ago
Hello
Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with our quick delivery and ease of ordering. We hope you love your new garland.
Best wishes,
Christmas Direct
Product reviews
Date of purchase: 11/27/2023
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Andrew Stocker
Feefo Verified
2 years ago
What Andrew Stocker said about XmasDirect:
Really pleased with the product, would recommend them 100% just think they could do with adding extra info onto their products I.e - I ordered the 20m 40 bulbs festoon lighting, when I went to put...
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Xmas Direct
XmasDirect
2 years ago
Hi Andrew,
Thank you for sharing your feedback with us. We appreciate you taking the time to do so. Regarding the length of our low voltage festoon lights, you can seamlessly connect up to 40 meters without the need for a splitter. Hence, your 20-meter length should effortlessly connect without requiring a splitter. Only when exceeding the 40-meter length do you need a splitter. Notably, when you choose longer lengths from the dropdown menu during the ordering process, a splitter is automatically included. We hope this clarifies any confusion and ensures a smoother experience with our festoon lights. If you have any further questions or concerns, please feel free to reach out to us.
Best wishes,
Christmas Direct
AS
Andrew Stocker
2 years ago
Hi ok jus was a bit surprised that the ones I ordered both boxes have the same connector at both ends as the other ends are locked off with heat shrink over them so you can’t connect without the splitter, should I just remove one end of heatshrink
Cheers
Xmas Direct
XmasDirect
2 years ago
Hi Andrew,
Please can I ask that you get in touch with us at info@xmasdirect.co.uk and one of the team will be able to assist you with this further.
Best wishes,
Rachael
Product reviews
Date of purchase: 11/26/2023
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Trusted Customer
Feefo Verified
2 years ago
Good value and prompt delivery
Xmas Direct
XmasDirect
2 years ago
Hi
Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with your bead garlands.
Best wishes,
Christmas Direct
I bought these lights for my son and he was disappointed with them. The bulbs were not as bright as he expected and he noticed that they were white bulbs that had been dyed different colours.
Xmas Direct
XmasDirect
2 years ago
Hello
We appreciate you taking the time to share your feedback. The lights you've purchased operate on low voltage, and it's worth noting that low voltage lights generally may not be as bright as those powered by mains voltage. If you are unhappy with the lights you are certainly welcome to return them to us unused and in resalable condition, please don't hesitate to reach out to our customer service team and we would be happy to assist you and issue you with a returns number.
Best wishes,
Christmas Direct
Product reviews
Date of purchase: 11/26/2023
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sally watkins
Feefo Verified
2 years ago
What sally watkins said about XmasDirect:
Delivered within 3 days of order - great product
Xmas Direct
XmasDirect
2 years ago
Hi Sally
Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your garland and the speedy delivery.
Best wishes,
Christmas Direct
Hi David
Thank you for your review. We are so pleased to hear you are happy with your net lights.
Best wishes,
Christmas Direct
Date of purchase: 11/26/2023
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Warren Dawson
Feefo Verified
2 years ago
What Warren Dawson said about XmasDirect:
Easy to order, quick delivery. Only problem was that positive contact in bottom of bulb holder was too flat to reach positive contact on bulbs. In 30% of cases on 50 metre /75 bulb string, the...
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Xmas Direct
XmasDirect
2 years ago
Hello Warren
Thank you for your recent purchase and for sharing your feedback. We appreciate your positive comments on the ease of ordering and quick delivery. We apologise for the inconvenience you experienced with the positive contact in the bulb holder. I will speak to our warehouse team to ensure others are not like this. If you have any further concerns or questions, please feel free to reach out to our customer support. We value your input and are committed to enhancing our products based on customer feedback.
Best wishes,
Christmas Direct
The service was excellent, delivered on time and the lights are a decent quality. Thick with sensible plug and lead.
Xmas Direct
XmasDirect
2 years ago
Hello
Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with our service and speedy delivery. We hope you love your lights!
Best wishes,
Christmas Direct
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
