Hi Ian,
Thank you for taking the time to leave us feedback. I'm really sorry to hear your parcel has not yet been delivered. I can see from the tracking that there has been an unexpected issue in your area which has caused the delay, DPD are now due to deliver your parcel today (29/12/23). If by the end of today you have still not received your order please contact us at info@xmasdirect.co.uk and we will be able to raise this with the courier.
Best wishes,
Christmas Direct
IM
Ian McEvatt
2 years ago
On 29/12 received a letter dated 22/12 informing me the item had been impounded by customs awaiting a declaration.
On 29/12 completed online declaration, paid £4.45 in tax.
Received acknowledgement which advised that the item may not have arrived on the Island yet! Awaiting confirmation of delivery next week!
Xmas Direct
XmasDirect
2 years ago
Hi Ian,
Thank you for sharing that information with me. I can see from the tracking your parcel was delivered on the 30th December.
Best wishes,
Christmas Direct
Excellent service from XmasDirect. Last minute order made 2 days before Christmas for Christmas garlands which were received next day delivery & in perfect condition....very impressed with garlands...
Ordered at short notice and rapidly delivered . I made a mistake and re ordered more products. Ordered at 3.30pm desptached by 4 and delivered 8.30am next day - in Xmas week! Stunning service . High...
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Date of purchase: 12/20/2023
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martin preece
Feefo Verified
2 years ago
What martin preece said about XmasDirect:
Very well priced replacement bulbs so I can keep my Xmas lights working
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
