TravelUp Reviews

Good afternoon, Ms. Livingstone, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you found our service efficient and that you were pleased with the competitive pricing and travel options available. Our goal is to provide customers with excellent value and a wide range of convenient travel choices, so it is wonderful to know that we met your expectations. Your positive feedback is greatly appreciated and serves as encouragement for our team to continue delivering the highest levels of service. Thank you for choosing us. We look forward to helping you with your future travel plans. Regards, TravelUp

Good evening, Mr. Evans, Thank you for your feedback, and we are very sorry to hear about your experience. We understand how frustrating it must have been to find an error in your daughter’s name and to feel that the correction process was not handled fairly, especially after you contacted us as soon as the issue was noticed. Name corrections are subject to airline rules and fare conditions, which can sometimes result in additional charges set by the airline or supplier. However, we are very sorry that this came across as unreasonable in your case and that our communication did not meet your expectations. We’re also glad to hear that the airline was able to assist you directly and resolve the issue. Your comments are important and will be shared with the relevant team so we can review how we handle and communicate these situations in the future. We sincerely regret the frustration caused and appreciate you taking the time to share your experience. Regards, TravelUp

Good evening, Mr. Smith, Thank you for your 5-star review. We are delighted to hear that you had a smooth experience with no issues and that our team was able to assist promptly with adding your and your wife's BA Executive Club details to the booking. Providing efficient and helpful service is always our goal, so it is wonderful to know that you were pleased with the support you received. Thank you for your kind feedback and for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Selkirk, Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our service straightforward, prompt and efficient. It is particularly pleasing to know that your flight change was handled quickly and that your refund was processed and repaid to your satisfaction. Providing a smooth and hassle-free experience for our customers is always our aim, so we are pleased that we were able to meet your expectations. Thank you for choosing TravelUp. We greatly appreciate your feedback and look forward to assisting you again in the future. Regards, TravelUp

Good evening, Mr. Thompson, Thank you for your feedback, and we are very sorry to hear about your experience. We completely understand how concerning and frustrating it must have been to discover the cancellation through the airline app rather than being informed by us. This is not the level of service we aim to provide. In cases where airlines cancel or change flights, we rely on timely updates from third-party systems, but we recognise that you should still have been proactively informed and supported by our team. We are also sorry that our agents were not aware of the cancellation when you contacted us. Your comments have been taken very seriously and will be shared with the relevant teams to investigate what went wrong and improve our notification and communication processes. We fully appreciate how important it is to receive accurate and timely updates, especially in situations like this. We sincerely apologise for the inconvenience and distress caused, and we hope we can provide a far more reliable experience in the future. Regards, TravelUp

Good afternoon, Miss Kamara, Thank you for your 5-star review. We are delighted to hear that you were pleased with the service you received. Your kind feedback is greatly appreciated and serves as encouragement for our team to continue providing the best possible experience for our customers. Thank you for choosing us. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mrs. BarryVenter, Thank you for your wonderful 5-star review. We are delighted to hear that you were happy with your experience and found our communication timely, informative and accurate throughout your journey. Providing clear travel information and keeping our customers well informed is something we take great pride in, so it is rewarding to know that this contributed positively to your travel experience. It is particularly pleasing to hear that the information available through the TravelUp app helped ensure your details were readily accessible, enabling the airline to assist with alternative arrangements and helping you make your international connection successfully. Thank you for your kind words and for choosing us. We truly appreciate your feedback and look forward to assisting you with your future travel plans. Regards, TravelUp

Good evening, Mr. Khela, Thank you for your feedback, and we’re very sorry to hear about your experience. We apologise that you have found it difficult to contact us and that the volume of emails has been frustrating. This is not the standard of service we aim to provide, and we understand how inconvenient it is when communication becomes overwhelming rather than helpful. Your comments will be shared with the relevant team so we can review both our contact channels and email communication practices. We’re sorry for the inconvenience caused and appreciate you taking the time to share your feedback. Regards, TravelUp

Good evening, Mrs. Mead, Thank you for taking the time to share your 4 star feedback. We're delighted to hear that your travel consultant was helpful in arranging your dates and flights, and that they made the booking process easier for you. We appreciate your comments regarding the carry-on luggage allowance on your international flight. We understand how challenging this can be for a three-week holiday, and we're sorry for any inconvenience this caused. We also recognise your frustration with the seat selection process and the limited options available at the time of booking. Your feedback is invaluable and helps us identify areas where we can improve both our communication and the overall customer experience. Thank you again for choosing us for your holiday. We hope to have the opportunity to assist you with your future travel plans. Regards, TravelUp

Good evening, Mr. Northall, Thank you for taking the time to leave us a 4-star review. We really appreciate your feedback and are pleased to know you had a positive experience with us. As you didn’t leave any comments, we’d love to hear if there was anything we could have done to make your experience even better. Your feedback is valuable to us as it helps us continue improving our service. Regards, TravelUp