i tried to call the company so any time before i could get through , and i think there should be option of delivery address been separate from billing some people like to order the item as gift...
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Step2wo
Step2wo
11 years ago
We are sorry it took you so long to get through. We do our best to answer all our calls ASAP, however, we are experiencing high levels of calls due to the Christmas period. We do also recommend emailing us as we will also answer all of our emails as soon as we can. We understand your frustration with the need for billing and delivery addresses having to be the same and are looking for ways round this for the future, however we currently have this in place for fraud purposes.
Sincerely,
Francesca
Website is very user friendly. Delivery is prompt however I have noticed with recent orders that shoes are becmoing scuffed very easily, which is disappointing as these shoes aren't cheap.
Step2wo
Step2wo
11 years ago
We are sorry to hear that. Please do send us an email to the orders you are referring to specifically and we can look into this for you.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
