Quick service, product as described, would use again and would recommend
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Step2wo
7 years ago
Great comments, thank you! We hope you like the shoes!
Date of purchase: 02/05/2019
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Trusted Customer
7 years ago
What Trusted Customer said about Step2wo:
Well, they look nice but my boy says that he is not feeling comfortable in those shoes. And I am dissapointed that STEP2WO don't do free returns.
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Step2wo
7 years ago
What a shame! We are very sorry to hear these were not comfortable for your boy, as comfort along side style is very important to us. Unfortnately, you are correct, at this point in time we do not offer free returns, but instead offer free delivery over all £50 orders. This will be something we look at doing for the future. If you would like to discuss the shoe you purchased with us then please do not hesitate to give us a call on 0208 446 4795 or email us at online@step2wo.co.uk if you have not done so already.
Great service, shoes were a great price in the sale and came via courier delivery within the week when it had originally warned it would be longer.
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Step2wo
7 years ago
We are so glad you like the shoes. We often state estimated delivery times that can sometimes be longer than it would actually take, just to avoid any disappointment with our valued customers. We are glad to hear you received these quicker than expected. Thank you for taking the time to give us your feedback.
Great quality shoes bought in the sale. Delivery was a full week though.
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Step2wo
7 years ago
Thank you for your comments. We are happy to hear you like the shoes. We have looked into your delivery time and can see these took 4 days for dispatch which was within the 5-7 working day estimate for your order. As these were dispatched on a Friday you did not receive these until the Monday. If you are in urgent need of a particular shoe, then please do not hesitate to give us a call and we can give your a rough delivery estimate depending on the stock location.
The service was fastastic! I live in Australia and the shoes arrived in less than a week and the postage was reasonable too. The shoes themselves are top quality as always.
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Step2wo
7 years ago
Fantastic feedback. Thank you for taking the time to give us your thoughts. We are so happy to hear you received the shoes quickly all the way in Australia.
Product reviews
Date of purchase: 01/10/2019
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Trusted Customer
7 years ago
The service was fast. I received my order within 4 days.
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Step2wo
7 years ago
Thank you for your comments. We hope you like the shoes!
excellent customer service. Immediate response and dealt with very professionally. definitely won me over as a long term customer
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Step2wo
7 years ago
Lovely comments. I can see you experienced some issues with the item you ordered, however I do hope this was resolved to your satisfaction. Thank you for taking the time to give us your feedback.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
