Website good easy to order dont think shouldn't have to pay to send things back
Step2wo
Step2wo
10 years ago
Thank you for your feedback. Because we offer free delivery over £50 we kindly ask that customers pay to return items for a refund. However, this is something we will consider for the future. We are sorry to hear the shoe did not fit how you'd like.
Sincerely,
Francesca
Poor customer service. Delivery took longer then specified. Had the wrong size in the box.
Step2wo
Step2wo
10 years ago
We are sorry to hear you found there was poor customer service. Could let us know why you felt that way? And we have looked into your order and have had no correspondence from you with regards to having been sent the wrong shoe. If this was the case we would of been happy to resolve this for you as you should be sent the wrong item.
Sincerely,
Francesca
Step2wo
Step2wo
10 years ago
We are sorry to hear you found there was poor customer service. Could let us know why you felt that way? And we have looked into your order and have had no correspondence from you with regards to having been sent the wrong shoe. If this was the case we would of been happy to resolve this for you as you shouldn't be sent the wrong item.
Sincerely,
Francesca
Thank you for your feedback. Sorry to hear there weren't any available in your local stockist, however you can always place an order online and we can do our best to get them to you as soon as possible!
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
