SO FAR MY EXPERIENCE HAS BEEN BAD. I HAVE NOT RECEIVED THE GOODS. YOUR PROCESS IMPLIES THE RECIPIENT IS AT FAULT, NOT ROYAL MAIL. AND REQUIRES A HANDWRITTEN NOTE OF EXPLANATION. FOLLOWING WHICH,...
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Meg Tweedlie
Route One
2 years ago
Hi there,
We are sorry that you have had issues with the delivery of this order.
When a parcel is stated as delivered but the customer states they have not received this, we need a denial of receipt as part of the investigation with the courier.
After this, we can get everything raised and resolve it for the customer as soon as possible.
I can see that we have not received this from you as of yet.
I will make sure to email you now to find out if the parcel has now been received.
Our apologies for any inconvenience caused.
Kind Regards,
Route One Customer Care
Excellent service, fantastic quality! I have bought from route one several times per year over the last 5/6 years. They are my go to shop for myself and my son. They stock my favourite brands & they...
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