Sent me the wrong trainers - the ones in the photo on their website which I paid for were not the ones that arrived; they had a completely different colour sole. Couldn’t be bothered to go through...
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Meg Tweedlie
Route One
2 years ago
Hi there,
We are so sorry you received the incorrect trainer. We understand any frustration with this.
I can see you got in contact about this and we replied on the same day with some ways we could get this sorted ASAP for you.
I can see there has been no contact made since.
I have now refunded you a partial discount as it has now been confirmed you are keeping the shoes.
Our apologies again for any inconvenience caued.
Kind Regards,
Route One Customer Care
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