I paid £9.99 for there unlimited free deliveries for the year, and ordered something on a Thursday for a guaranteed Friday delivery… although it went out for delivery by the Friday, it wasn’t...
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Callum
MandM Direct
4 years ago
We’re sorry to hear that you have not received your parcel as expected. This would appear to be an error on the courier’s part. However, as we employ the courier service, it is also a failure on our part too. This is not the high standard of service that we expect from our Courier Service and we apologise for any disappointment caused. Many thanks for your feedback.
Product reviews
Callum
MandM Direct
4 years ago
I am sorry this item didn't fit as you expected. We do aim to give as much style information as possible online to help our Customers when choosing items. I'm sorry if you did not find this helpful. Thanks for your feedback. Please feel free to return it for a full refund.
Callum
MandM Direct
4 years ago
I am disappointed to hear this item appears to have developed a fault. Please return it to us for the attention of the Returns Manager for a full refund, noting the fault and we will investigate immediately. Please contact us on customerservices@mandmdirect.com so we can begin to arrange this for you.
Callum
MandM Direct
4 years ago
I am sorry this item didn't fit as you expected. We do aim to give as much style information as possible online to help our Customers when choosing items. I'm sorry if you did not find this helpful. Thanks for your feedback. Please feel free to return it for a full refund.
Immediately after ordering, I emailed to cancel the order only to receive a response that it has been dispatched even though it's was a Sunday.
returns are not easy at all. Have to go to a far place...
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Callum
MandM Direct
4 years ago
Sorry to hear you were not happy with this item and you had to return it. We appear not to have received it yet, but if you wish for us to track this return please contact our Customer Service Team on customerservices@mandmdirect.com and we can do this straight away to give you an idea of when we will process your return.
Product reviews
Callum
MandM Direct
4 years ago
Sorry to hear you were not happy with this item and you had to return it. We appear not to have received it yet, but if you wish for us to track this return please contact our Customer Service Team on customerservices@mandmdirect.com and we can do this straight away to give you an idea of when we will process your return.
Callum
MandM Direct
4 years ago
Sorry to hear you were not happy with this item and you had to return it. We appear not to have received it yet, but if you wish for us to track this return please contact our Customer Service Team on customerservices@mandmdirect.com and we can do this straight away to give you an idea of when we will process your return.
Callum
MandM Direct
4 years ago
Sorry to hear you were not happy with this item and you had to return it. We appear not to have received it yet, but if you wish for us to track this return please contact our Customer Service Team on customerservices@mandmdirect.com and we can do this straight away to give you an idea of when we will process your return.
Callum
MandM Direct
4 years ago
Sorry to hear you were not happy with this item and you had to return it. We appear not to have received it yet, but if you wish for us to track this return please contact our Customer Service Team on customerservices@mandmdirect.com and we can do this straight away to give you an idea of when we will process your return.
Callum
MandM Direct
4 years ago
Sorry to hear you were not happy with this item and you had to return it. We appear not to have received it yet, but if you wish for us to track this return please contact our Customer Service Team on customerservices@mandmdirect.com and we can do this straight away to give you an idea of when we will process your return.
Date of purchase: 08/01/2021
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Trusted Customer
4 years ago
Prompt delivery.
Quality product at very good price
Date of purchase: 08/01/2021
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Trusted Customer
4 years ago
I have used this company a quite a few times now. Orders always arrive quickly and only once had to return an item which was sent in error. They dealt with this issue very quickly. Would recommend...
Return processed incorrectly with lots of emailing / form filling required to try to get the correct money back. Still waiting on the refund to be corrected. Other aspects OK (quick dispatch, etc).
Date of purchase: 07/31/2021
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Trusted Customer
4 years ago
Quality, faultless service arrived in the time slot stated.
MandM Direct is one of the UK's leading fashion and sports discount retailers selling your favourite top brands - adidas, UGG, Timberland, Diesel, Berghaus and French Connection and loads more, all with savings of up to 75% off UK recommended retail prices.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
MandM Direct is one of the UK's leading fashion and sports discount retailers selling your favourite top brands - adidas, UGG, Timberland, Diesel, Berghaus and French Connection and loads more, all with savings of up to 75% off UK recommended retail prices.