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Hiscox Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,743 reviews

Trusted Customer

Feefo Verified

9 days ago

Simple and quick.

Trusted Customer

Feefo Verified

9 days ago

Just what I needed.

Fast , easy and affordable. Three of my favorite things.

Trusted Customer

Feefo Verified

14 days ago

Its hard to get a hold of anyone I put in a claim and thought they had 24hrs to respond its been a week and I barely got a response that they received my claim but that was it nothing else.

Andrea Shirkey

Hiscox

12 days ago

Hello, Thank you for taking the time to share your feedback, we value your input and we appreciate the opportunity to gather this detail to improve the overall customer experience. It was great speaking with you today to ensure your claim has been assigned to a claims handler for follow up. Thank you for sharing the feedback about the methods you utilized and experience you had when trying to file a claim with Hiscox. We are investigating any technical errors or issues at Hiscox which led to the delay in your claim notification. Thank you for taking the time to share these details today so we can ensure we make improvements. As we discussed on our call today, please do not hesitate to reach out if you have any questions, concerns or additional feedback. Warmest Regards, Andrea Shirkey Hiscox Team Manager (888)202-3007

Trusted Customer

10 days ago

I am extremely disappointed with the level of service I have received. After our last conversation, I have not received any further communication from the person who was assigned to review my submission. The lack of follow-up and communication has left me feeling that my claim is not being taken seriously. I have paid approximately $800 for this policy, yet I have had to seek private legal counsel to discuss my concerns because I have not received the support or guidance I expected from your company. This is not the level of service I was promised when I purchased this coverage. At this point, I would like to cancel my policy. Please let me know what steps are required to process the cancellation and whether I am entitled to any refund of the premium I have paid. I would appreciate a prompt response.

Trusted Customer

Feefo Verified

12 days ago

Easy process. I was able to choose the product I needed and am very satisfied with my policy. Thank you

Trusted Customer

Feefo Verified

12 days ago

Very Content and satisfying doing business with your insurance company!!

His cox company makes it very simple to do business with. Being a small business over 33 years we have been way overcharged by many of insurance companies throughout the years. Also I’d like to...

Trusted Customer

Feefo Verified

12 days ago

1st Impressions mean everything

It seemed like it went smoothly. The representative appeared to explain everything I needed to know and didn’t appear to try to oversell me on anything.

Delores

Feefo Verified

USA

12 days ago

Tiffany

Feefo Verified

USA

13 days ago

What Tiffany said about Hiscox:

Positive Experience

The plan was explained well to me and I understood what the policy would cover as well as the cost.

Trusted Customer

Feefo Verified

13 days ago

Great Errors and Exclusion Product

Easy process to navigate, clear description of policy and cost favorable.

Trusted Customer

Feefo Verified

14 days ago

Great service experience

great experience, intuitive portal, extremely helpful customer service, easy to find policies.

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