How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

1Life Reviews

https://www.1life.co.za/

Protect and provide for your family with 1Life's range of insurance products, including life insurance and funeral cover.

Service

Product

ratings over the past year

Displaying all 871 reviews

MISS KOTZE

Cape Town

7 years ago

What MISS KOTZE said about 1Life:

You don't do customer service calls to ask if everything are still fine.. If you can assist with any other policies, ect. People don't always have data to go on your links you send

Karen

1Life

7 years ago

Hello Miss Kotze, thank you for your suggestion. We will take it into consideration.

Product reviews

Date of purchase: 04/25/2019

Trusted Customer

7 years ago

It will be better if they send feedback through email on a quarterly basis, that notifies about the ff: 1. Type of policy 2. Beneficiary 3. Amount insured 4. Premium

Karen

1Life

7 years ago

Hello Miss Ngubelanga, thank you for your great suggestion. We will take it into consideration.

Product reviews

Date of purchase: 04/25/2019

MR BESTER

7 years ago

What MR BESTER said about 1Life:

What service????

Karen

1Life

7 years ago

Hello Mr Bester, we are very sorry that you feel this way. How can we improve our service to you? Please send us an email to clientservices@1life.co.za with your enquiry and we will do our best to assist.

Date of purchase: 04/25/2019

Trusted Customer

7 years ago

They still a leading brand

Karen

1Life

7 years ago

Thank you for your rating, Mr Mathe.

Date of purchase: 04/25/2019

Trusted Customer

7 years ago

The service was good,I would recommend 1life to other people

Product reviews

Date of purchase: 04/25/2019

Trusted Customer

7 years ago

No cash back I'm with you guys for over 5 years and I didn't get 1 cent back I'm thinking of moving my policy

Karen

1Life

7 years ago

Hello Mr Sombier, thank you for your comment. 1Life does not offer cash back on its policies. Please read more here:https://www.1life.co.za/blog/myths-facts-cash-back

Date of purchase: 04/25/2019

Trusted Customer

7 years ago

I was called sometime ago for a additional quote, quote was done and no feedback given to me so that shows no follow through

Karen

1Life

7 years ago

Hello Miss Moila, we are very sorry to hear about this. A customer service consultant will be in touch to close this matter soonest.

Product reviews

Date of purchase: 04/25/2019

MISS NGWENI

7 years ago

What MISS NGWENI said about 1Life:

They never send statements or policy documents

Karen

1Life

7 years ago

Hello Miss Ngweni, we're very sorry to hear that you have not received your policy document. Please keep an eye on your email address for your policy document soon.

Product reviews

Date of purchase: 04/25/2019

MR MOFOLO

Welkom

7 years ago

What MR MOFOLO said about 1Life:

Affordable policies with better benefits

Product reviews

Date of purchase: 04/25/2019

MISS MOREO

7 years ago

What MISS MOREO said about 1Life:

Every time I contact the call center, I get immediate assistance.

Product reviews

Date of purchase: 04/25/2019

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo

1Life Reviews

ALL WOMAN COVERMore reviews of this product (5)View product websiteJust know I got a cancer cover but never received letters

FUNERAL COVERMore reviews of this product (221)View product website

LIFE INSURANCEMore reviews of this product (317)View product website

FUNERAL COVERMore reviews of this product (221)View product websiteGood service no problems thus far

FUNERAL COVERMore reviews of this product (221)View product websiteI think its a good cover although i would like a cover with cash back

FUNERAL COVERMore reviews of this product (221)View product websiteIt has all the benefits I want and it is affordable

LIFE INSURANCEMore reviews of this product (317)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?