Dear Customer,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused by the deposit issue. While many car rental providers, including Wheego, will sometimes debit the entire excess deposit amount due to factors like the size of the deposit, the length of the rental, or company policy, we understand how frustrating this can be.
To help minimise potential issues like this, we always recommend using a credit card that doesn’t charge exchange rate fees, as it can reduce any additional costs from currency fluctuations when this occurs. The team has also created a helpful blog on the topic for future reference
here.
We appreciate your patience throughout the process, and we’re sorry that the exchange rate difference led to you receiving less than expected. Your experience is important to us, and we’ll be sure to pass your feedback along to Wheego for further review.
We hope to have the opportunity to serve you again in the future.
Best regards,
Zest Car Rental