Purchasing experience fine. Carriage arrangement is a shambles.
You Garden
You Garden
12 years ago
Significant delivery problems with this order - I am in communication with the customer and we'll get the order out again asap.
Will
YouGarden Ltd
www.yougarden.com
Service OK but packaging being a plastic bag was poor and not suitable for trees.
Trusted Customer
12 years ago
service ok let down by packaging
You Garden
You Garden
12 years ago
We package trees in plastic wrap so that the couriers can see that there are live plants inside, and (theoretically!) take more care in handling. We've found that this creates less issues than generic cardboard boxes that occasionally get thrown around. Let us know if the trees don't recover.
Will
YouGarden Ltd
www.yougarden.com
I have reported that I have not as yet received my order which I was told was dispatched on the 13th of November and allegedly delivered on 22nd November
I will be contacting them on Monday to...
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Trusted Customer
12 years ago
As the order has not been fulfilled there is no point in passing further comment
till I have received the Goods
You Garden
You Garden
12 years ago
On investigation, the trees were incorrectly delivered to a different address. I have attempted to contact the customer.
Will
YouGarden Ltd
www.yougarden.com
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!