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Pure Collection Reviews | Customer Service Reviews for https://www.feefo.com/reviews/www-purecollection-com | Feefo

Displaying all 12,119 reviews

Helen

Petworth

7 days ago

Date of purchase: 02/07/2025

What Helen said about Pure Collection:

Pure Collection quality blazer.

My order arrived within expected time. Easy website to use. The blazer was well made and good quality. Shame it didn’t suit me.

WoolOvers CS

Pure Collection

6 days ago

Good morning Helen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Gill

Newbury

7 days ago

Date of purchase: 01/07/2025

What Gill said about Pure Collection:

Brilliant cardigans

Brilliant service Prompt delivery

WoolOvers CS

Pure Collection

6 days ago

Good morning Gill, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

7 days ago

Date of purchase: 25/06/2025

The first pair I ordered did not arrive. My second attempt was fine and arrived promptly.

Product reviews

Eileen

Glasgow

7 days ago

Date of purchase: 02/07/2025

What Eileen said about Pure Collection:

Pure never lets you down

Pure collection is always delivered quickly and sustainably wrapped.

WoolOvers CS

Pure Collection

6 days ago

Good morning Eileen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

7 days ago

Date of purchase: 25/06/2025

Excellent

WoolOvers CS

Pure Collection

6 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

7 days ago

Date of purchase: 02/07/2025

Great Service & Delivery

Orders passed through the system quickly, and delivery is prompt within the time is given.

WoolOvers CS

Pure Collection

6 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Christine

7 days ago

Date of purchase: 25/06/2025

What Christine said about Pure Collection:

All good

WoolOvers CS

Pure Collection

7 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Irina

London

7 days ago

Date of purchase: 30/06/2025

What Irina said about Pure Collection:

Everything is great, no concerns at all, thank you

WoolOvers CS

Pure Collection

7 days ago

Good afternoon Irina, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Mary

7 days ago

Date of purchase: 02/07/2025

What Mary said about Pure Collection:

Lovely

Very good

WoolOvers CS

Pure Collection

7 days ago

Good afternoon Mary, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Helen Isabel Graham

Biggar

7 days ago

Date of purchase: 02/07/2025

What Helen Isabel Graham said about Pure Collection:

Always good quality

Service from Pure is always good. If anything could be improved it would be speed of delivery but it's not a major issue - it's quick enough.

WoolOvers CS

Pure Collection

7 days ago

Good afternoon Helen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

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About Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

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RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

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Pure Collection Reviews

Longline Linen BlazerMore reviews of this product (87)View product websiteA lovely blazer but sadly I had to return it as it was too tight across the shoulders and upper arms.

Cotton Mesh Edge To Edge CardiganMore reviews of this product (6)View product websiteBeautiful cardigan but comes up large

Cotton Short Sleeve Crochet Trim CardiganMore reviews of this product (6)View product websiteLovely cardigan. Works well with so many outfits, A bit on the large sides

Premium Cotton TrouserMore reviews of this product (88)View product websiteI have several pairs of these trousers. These are acceptable, but I feel the sizing is not quite as good for me as previously. I’ve kept them, but would be doubtful about buying them again.

Short Sleeve Frill Jersey BlouseMore reviews of this product (3)View product websiteFits true to size. Lovely colour and comfortable to wear. Elasticated sleeves perfect for cover.

Linen Round Neck Short Sleeve T-ShirtMore reviews of this product (8)View product websiteFeels comfortable and colour good.

Knitwear Garment Repair ServiceMore reviews of this product (9)View product websiteIt all worked as expected and I had an email telling me the repair was completed and would be sent back the next days post.

Cashmere Crop Scalloped CardiganMore reviews of this product (5)View product websiteI really like this cardigan, would be great to have a choice of more colours.

Cashmere Crop Scalloped CardiganMore reviews of this product (5)View product websiteA nice piece to add to my cashmere collection.

Lace Sleeve Jersey BlouseMore reviews of this product (7)View product websiteIt’s just lovely, generous sleeve width and lovely colour, the lace is pretty and the fabric a good quality. So an all round score thank you

Milano Longline CardiganMore reviews of this product (2)View product websiteThis is a lovely garment - substantial and more of a coatigan than a cardigan. Great quality as always from Pure. Really looking forward to wearing it when it's a bit cooler.

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